Senior Manager Finance Operations - #1712463

Role Introduction

The Senior Manager of finance operations will help support day-to-day operations within the finance function, with a primary focus on optimising cash collections, reducing overdue debt (DSO) ensuring high levels of billing accuracy and reducing aged billing and renewals. This role will also involve improving cash flow forecast accuracy, supporting prompt query resolution, managing sales order processes, and driving initiatives to improve working capital.

What You Will Do

Cash Collections & Reduction of DSO:

• Develop and implement strategies to improve cash collections processes and reduce Days Sales Outstanding (DSO).
• Analyse overdue debt, identify root causes, and work cross-functionally with Account Management, Centre of excellence, and finance operations to resolve issues.
• Drive initiatives to ensure timely invoicing and payment collection in line with terms.
  
  
  

Sales Order Management:

• Oversee the sales order management team and ensure all orders are processed accurately, and timely with a minimal error rate.
• Assist in managing the end-to-end renewal process for customers.
• Ensure Renewals team have minimal backlog
• Creation of new process maps and compliance’s controls underpinned with a clear RACI.
• Work with sales teams to ensure alignment between customer orders, product/service delivery, and invoicing.
• Ensure each order has the correct information that matches to the quote and contract.
  
  
  

Cash Allocations & Billing Accuracy:

• Ensure timely and accurate cash allocations across customer accounts.
• Monitor and resolve discrepancies in payments, applying necessary adjustments as needed.
• Ensure the renewals and billing process are working efficiently to ensure invoices are issued accurately, on time, and in line with agreed terms.
• Review and streamline billing processes to ensure consistency and minimize errors.
  
  
  

Cash Flow Forecasting:

• Ensure the finance operation Business partners are creating accurate cash flow forecasts in collaboration with internal teams (e.g., Query management, billing teams and credit control.).
• Continuously review and refine the cash flow forecasting process to improve accuracy.
• Monitor cash flow performance, providing reports and recommendations for improvements.
  
  
  

Working Capital Optimisation:

• Work with key stakeholders to identify opportunities to optimise working capital.
  
  
  

Query Resolution & Customer Relationships:

• Support the resolution of customer payment and billing-related queries in a timely manner.
• Partner with account management, finance operations, Centre of Excellence and other functions to address client queries and disputes, ensuring high customer satisfaction.
• Implement strategies to minimise the recurrence of payment-related issues or disputes.
  
  
  

Leadership & Team Development:

• Lead a team of finance professionals, providing mentorship, guidance, and development opportunities.
• Develop and drive continuous improvement initiatives within the finance operations team.
  
  
  

Foster a collaborative, results-driven environment to meet business and financial objectives

What You Will Have

Education: A degree or relevant professional certification (e.g., ACCA CIMA) is preferred.

Experience:

• Minimum of 10 years in finance operations, accounting, or similar roles, with at least 3-5 years in a leadership capacity.
• Experience in cash collections, order management, billing processes, and working capital management.
• Experience working in fast paced private equity environments.
• Proven track record of successfully improving overdue debt positions reducing DSO, and optimising cash collections.
  
  
  

Skills & Competencies:

• Strong knowledge of finance operations, including cash management, order-to-cash (OTC) cycle, and cash flow forecasting.
• Exceptional problem-solving abilities and analytical skills, with attention to detail and accuracy.
• Ability to manage cross-functional teams and collaborate with other departments (Account Management & centre of excellence offshore).
• Experienced with ERPs and CRM’s. I.e. NetSuite and Salesforce, or similar is a plus.
• Excellent communication, negotiation, and interpersonal skills.
• Proven leadership capabilities with experience in team development and performance management.
  
  
  

Preferred Qualifications:

• Experience with automation and process improvements in finance operations.
• Knowledge of complex finance operations,
• Advanced analytical skills and experience with financial reporting and KPI tracking.
  
  
  

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
  
  
  

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
  
  
  

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets
  
  
  

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
  
  
  

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
  
  
  

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here