People And Culture Manager - #1713415

Overview

Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on ‘doing the right thing’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

Role Purpose

The People & Culture Manager is responsible for delivering the Levy UK&I people strategy across the venue.

As a people first business, this role plays an important part in ensuring we treat people fairly, we act with integrity, and we do things the right way.

Reporting to the Venue Director/General Manager and working closely with all heads of department to embed the Levy UK&I culture through employee experience, employee development and employee wellbeing, underpinning effective communication, engagement, and training.

You will lead a results-driven culture, implementing, maintaining, and enhancing our industry leading practices.

Creating the Levy Difference through delivery of Legendary Experiences and Powerful Partnerships to make Levy UK & I at Aston Villa a place of choice for employees.

Key Responsibilities

Operations

• Provide a pro-active based people support function to the heads of department across the venue.
• Advise and coach on people management processes, in line with the Levy UK & I culture and adherence to legal frameworks.
• Develop and implement people strategies and initiatives with continued alignment to the overall Levy UK & I strategy.
• Support with recruitment, onboarding, and inductions, ensuring new team members are smoothly integrated, receiving a legendary experience and great start with the business.
• Work with the L & D Manager and heads of department to identify training needs and provide development opportunities.
• Effectively promote a culture of transparency, honesty, and trust across the team.
  
  
  

Business Performance

• Support the creation of relevant annual budgets and rolling forecasts for venue in conjunction with finance team.
• Measure and review performance targets with the General Manager/Venue Director and the wider team as part of the Growth Performance Strategy (GPS).
• Actively participate in monthly business reviews with General Manager/Venue Director, engaging with key stakeholders.
• Identify areas for improvement, analyse current situation and establish/deliver action plans to resolve.
• Utilise data modelling created by E15 Insights, to monitor, challenge and support venue in driving commercial efficiencies in relation to payroll optimisation and controlling cost of sales.
• Monitor consistency of performance, identify, establish, and share best practice across operational teams to support business growth strategy.
• Review and challenge ETA submissions prior to events to maximise opportunity and performance.
• Interact with functional support specialists, to develop networks between them and venue to drive performance including People, Culinary, Finance, E15 Insights, BUILT and Sales
  
  
  

Leadership and People

• Lead, coach, inspire and develop direct and indirect reports to maximise performance.
• Set and monitor performance targets and personal development plans (PDPs) for direct reports.
• Lead the team in developing, managing, and evolving the employee processes and experience that span across the whole employee lifecycle.
• Champion a strong inclusive culture, including thoughtful initiatives, reward & recognition, on-brand communications, and team wellbeing.
  
  
  

Stakeholder Management

• Establish and maintain relationships with key client stakeholders at venue.
• Attend quarterly business discussions with clients and venue team to review current performance and have a forward focus on strategic approach to food and drink delivery.
• Attend a cross section of key events, to maintain client partnership, review operational performance and establish opportunities for improvement both commercially and from a guest experience perspective.
• Identify client interests and where appropriate and within reason, host clients at other Levy UK&I venues to showcase operational delivery and grow client relationship.
  
  
  

Health, Safety and Sustainability

• Ensure Compass HSE policy /process is communicated and consistently applied across venues.
• Monitor LTI’s, training compliance, hygiene audits, health, and safety reviews. Conduct regular safety walks within the venue, and in all cases review findings and ensure improvements are made as required.
• Support the implementation of the Levy UK & I sustainability strategy in venue.
  
  
  

Person Specification

• Natural leader, displays maturity, presence, and gravitas to maintain excellent stakeholder management with aligned interpersonal skills to interact effectively at all levels of the business.
• People focussed, engages their team with the vision, values, and strategic direction of the Levy UK&I business. Demonstrates an ability to focus on talent and potential within their team, coaches, mentors, and develops individuals to enable them to grow.
• Dynamic and engaging people first professional with experience in leading, motivating, and inspiring large teams to deliver exceptional guest experiences and commercial results.
• Venue experience, within a variety of complex venues across stadia, arena and confex business models with diverse food & drink experiences
• Strong commercial focus– adept at budgeting, forecasting and effective cost control. Confident to establish best practice approach and adapt operating models to drive growth and control.
• Drives and embraces change, innovates, and leads the change discussion focussing on improvements with key stakeholders, before driving and supporting change at venues.
• Flexible and agile, balances structured approach, resilience, and problem-solving skills with ability to flex and adapt as required. Appreciates need for speed of action and reaction without diluting quality of results.
• Project management and logistics, has experience in delivering projects and/or complex logistic plans in line with time and budget parameters.
  
  
  

This role profile is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.

Benefits-

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products
  
  
  

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1405/92706001/52738893/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!