Process Excellence Analyst - #2194656

Hunt for Better. Drive Change. Improve How We Work.

At Metro, we're looking for a Process Excellence Analyst to help identify, shape and deliver operational improvements across our global logistics network.

This isn't a role where you'll simply document processes from behind a desk. You will be embedded within operational teams, shadowing colleagues, understanding how work is really completed and uncovering opportunities to improve efficiency, consistency and service performance.

Working across teams in the UK, India and the USA, you will partner with operational stakeholders to understand challenges, evaluate solutions and drive improvement projects from concept through to implementation.

What You'll Be Doing

• Reviewing operational processes and standard operating procedures across multiple business areas.
• Shadowing teams to understand current ways of working and identify opportunities for improvement.
• Investigating operational challenges, inefficiencies and service bottlenecks.
• Building and maintaining a pipeline of process improvement opportunities.
• Working with stakeholders across the UK, India and USA to gather requirements and align on solutions.
• Supporting initiatives involving process redesign, automation, standardisation, offshore support and training improvements.
• Managing improvement projects through to implementation and successful adoption.
• Creating and maintaining process documentation and SOPs.

What We're Looking For

We're particularly interested in individuals who have built their experience within operational environments and understand how logistics processes work in the real world.

You'll likely bring:

• Experience within logistics, freight forwarding, customs brokerage, supply chain, shared services or operational support functions.
• A natural curiosity and desire to challenge existing ways of working.
• Strong communication skills with the ability to engage stakeholders at all levels.
• Experience identifying problems, investigating root causes and delivering practical solutions.
• Strong organisational and project management capabilities.
• Confidence working across multiple teams and functions.
• An analytical mindset coupled with a hands-on approach to improvement.
• Experience using CargoWise or similar logistics systems would be highly advantageous.

If you've spent time working in operations and have always found yourself asking, "there must be a better way to do this", we'd like to speak with you.

Why Join Metro?

At Metro, our people are our greatest asset. We offer an environment where you will be trusted, supported and encouraged to develop your career.

Benefits include:

• Discretionary bi-annual bonus scheme
• Health Cash Plan
• Octopus Electric Vehicle Scheme
• Employee discounts and wellbeing benefits
• Free onsite parking
• Ongoing training and development
• Career progression opportunities across the wider Metro Group

Why This Role?

If you are someone who naturally spots inefficiencies and enjoys finding better ways of working, this role offers the chance to turn that mindset into a career.

You will be working across international teams, lead meaningful improvement initiatives from concept to delivery and help shape the future of operations at Metro. With high visibility, genuine ownership and the opportunity to influence change across the UK, India and the USA, this is a role where you can make a tangible difference from day one.