IT Support Engineer - #2194759

IT Support Engineer

Birmingham (Hybrid)

£40,000-£45,000 + Bonus + Excellent Benefits

KDR are delighted to be partnering with a well-established and rapidly growing technology-led organisation as they look to appoint an IT Support Engineer to join their team in Birmingham.

This is an exciting opportunity for an experienced IT professional to join a business where technology plays a critical role in driving operational success and innovation. You'll work closely with senior stakeholders, support a broad range of business systems, and have the opportunity to contribute to ongoing technology projects and digital transformation initiatives.

The Role

Reporting into the IT Director, you'll become a key member of a collaborative technology team, taking ownership of day-to-day IT support while helping to improve systems, processes and user experience across the business.

This is a varied role that combines hands-on technical support with project delivery, vendor management and continuous improvement activities.

Key Responsibilities

• Provide first and second-line support across the organisation.
• Troubleshoot and resolve hardware, software and application issues.
• Administration and support of core business systems and platforms.
• Manage user onboarding and offboarding, including hardware and software provisioning.
• Work with third-party technology providers to manage incidents and service delivery.
• Support technology projects, system upgrades and new software implementations.
• Monitor system performance, security and reliability.
• Maintain technical documentation, support processes and user guides.
• Assist with cloud, infrastructure and networking activities.
• Identify opportunities to improve internal systems and technology processes.
• Support business users and act as a trusted technology partner across the organisation.

About You

We're looking for a proactive and customer-focused IT professional who enjoys solving problems, building relationships and improving technology environments.

You will ideally have experience with several of the following:

• Microsoft technologies, including Microsoft Dynamics and Azure.
• Cloud platforms and services.
• Infrastructure and networking support.
• Identity and Access Management.
• Disaster Recovery and Business Continuity planning.
• ERP and CRM systems.
• Emerging technologies, including AI-enabled solutions.
• Supplier and vendor management.

You'll also possess:

• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• The ability to explain technical concepts to non-technical users.
• Strong organisational skills and attention to detail.
• A continuous improvement mindset.
• A genuine passion for technology and learning new systems.

Desirable Experience

• Microsoft Dynamics CRM administration and support.
• Technology budget management.
• Exposure to business planning and operational decision-making.
• Experience within fast-paced commercial environments.

What's On Offer?

• Salary up to £45,000
• Performance-related bonus
• Hybrid working (4 days in the office)
• Pension scheme
• Healthcare and wellbeing benefits
• Enhanced holiday allowance, including birthday leave
• Ongoing training and career development
• Modern office environment
• Clear opportunities for progression within a growing business

If you're looking for a role where you can make a genuine impact, broaden your technical exposure and play a key part in a growing organisation's technology journey, we'd be keen to hear from you.

Apply today or contact KDR for a confidential discussion.