Relationship Manager - #2175027

OVERVIEW OF THE ROLE

Day to day management of a portfolio of clients, delivering the highest level of customer service and ensuring that commercially sound and profitable relationships are maintained. You will be required to manage and monitor risk rigorously, working closely with the Sales and Finance departments.

KEY RESPONSIBILITIES

• To maximise client life and satisfaction by developing and maintaining strong client relationships, with excellent understanding of your client’s business, debtors, challenges, and cash requirements.
• To work in partnership with your colleagues within Sales, Finance and Operations to ensure effective delivery of client service throughout the lifetime of the client and to minimise and avoid bad debts.
• Apply rigorous risk management, ensuring potential client risk issues are identified quickly and dealt with effectively, with appropriate escalation to Senior Management.
• To identify opportunities to add value to client relationships both from the client’s and FlexABL’s perspective ensuring pricing reflects client risk and management, and that opportunities to provide additional services are identified.
• Work closely with the sales and onboarding team to acquire more clients and grow the portfolio.
• Prepare and circulate detailed and thorough PRM notes and actions.
• Authorising certain Client payments and overpayments on occasions as laid down by the company’s Credit Policy.
• Oversee collection and review of financial information/operating conditions from clients, including HMRC liability confirmation, management information, bank statements, aged creditors and debtors and more bespoke monitoring.
• Training staff to deliver service excellence and maintain robust risk management practices.
• Responsible for overseeing client revenue and ensuring appropriate fees are taken and passed.
• Set high standards of behaviour for the team, leading by example.
• Complete client reviews, ensuring risk and operational procedures are adhered to, whilst ensuring service quality, client retention and added benefit to both FlexABL and the client.
• To visit clients as required, with proactive management of visit schedules depending on higher risk/key clients.
• Proactively manage collect outs, with regular and detailed communication to Senior Management.
• To manage and motivate your team, carrying out staff appraisals, as required.
• To ensure good relationships are formed and maintained with key introducers, insolvency practitioners, solicitors.
• Underwriting new business within authority limits and underwriting mandates.
• Maintaining the highest standards of professionalism, client service and risk management throughout the company.
• Efficient record keeping and filing for your portfolio of clients.
• Ensure you adhere to and consistently apply FlexABL’s policies and procedures.
• Other duties as required by your line manager and the directors.

SKILLS & KNOWLEDGE 

• Commercial awareness
• Financial analysis skills
• Strong influencing skills
• Risk/client management experience
• Client rescue and recovery within invoice finance/banking industry
• Experience within the invoice finance/banking industry
• Audit/survey experience desirable but not essential
• Attention to detail/efficiency
• Excellent customer service skills
• Microsoft Office (Outlook, Word, Excel)
• Administration, planning and organising skills with good time management
• Communicate effectively with Senior Management.
• Minimum 3 - 5 years experience in managing client relationships in the invoice finance sector.

BEHAVIOURS

• Leading by example
• A high level of integrity and commitment
• Creative thinking– constantly challenging the way things are done and coming up with new ideas
• Motivational
• Solid judgment
• A team player
• Decisive
• Flexible
• Organised
• Customer and people oriented
• Approachable