Senior Service Manager - #1729469

Senior Service Manager East Area

Asset Management Division, Repairs and Maintenance

Permanent

Grade 6 - £50,788 - £62,801

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Are you looking for an exciting role where you can make a difference?

Are you ready to make a meaningful impact during one of the most critical periods of Birmingham's future? In a city facing unprecedented financial challenges, Birmingham City Council is seeking dynamic individuals who demonstrate the expertise, determination, and unwavering resilience required to ensure the delivery of high-quality asset management services to our residents.

Birmingham City Council is the largest local authority social landlord in Europe, with a stock profile of just under 60,000 properties. As a Senior Service Manager for Repairs and Maintenance you will manage the delivery ofthe day-to-day repairs, sundry servicing, gas service and maintenance and void properties to ensure they are completed to a safe standard, within timescales, financial limits, and meeting tenant satisfaction measures.

We have embarked on a change journey to become a high performing social landlord. We are poised to launch an ambitious plan to invest between £180m and £220m in our housing stock each year for the next seven years. Our strategic priority is to improve the condition and quality of our homes for our residents, ensuring they are warm, safe, and sustainable for the years to come.

Additionally, you will be involved in supporting the procurement and mobilisation of new contracts (£1.3 billion) which will go live in April 2026.

As an experienced Manager, with a can-do attitude you will be responsible for providing direction and management, that is inclusive and creates a culture of trust, developing a working environment that is supportive and high performing. You will be involved in shaping and improving the service, ensuring that we are delivering a high quality, value for money service to our residents. You will be able to evidence a proven track record of managing teams, contractors and involving residents to deliver high levels of customer satisfaction, ensuring all regulatory and statutory standards are achieved.

If you are passionate about delivering high-quality asset management housing services, an enthusiast who wants to make a difference every day, is resilient and has an aspiration to deliver the best outcomes to residents, and possess an innovative approach to service improvement, then we very much look forward to hearing from you.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements, before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.