Customer Services Advisor - #1714528
Web Recruit
At Care Birmingham & Tamworth, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a dedicated Patient Services Executive to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. As part of a collaborative environment, you will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise.
You must have experience in a patient-facing or customer service role, ideally within a healthcare setting. It is essential that you have strong organisational, communication and interpersonal skills with the ability to demonstrate a high level of compassion in every interaction, as well as the ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction
In return we will offer you a supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do and the opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
Location:
This role can either be based in person at our Birmingham clinic (27 Highfield Road, B15 3DP) or our Tamworth Clinic (Ventura Park Road, B78 3HL). Please note that you may occasionally need to work at either location to provide absence cover.
Working between 08:00-18:00, Mon-Fri (we do some Saturday working on a rota basis).
Benefits include:
• Salary of up to £24,750.00 per year
• 33 Days annual leave (inc. public holidays)
• Pension scheme
• Life assurance
• A range of other benefits including retail discounts, a wellbeing hub, holiday trading.
About us
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.
This post is subject to a DBS check.
Click APPLY now to join Care Fertility.
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