Galileo Trained - Senior Business Travel Consultant - Night Shift - Fully Remote - #1099153

Job Description

The candidate will join the Customer Care team and report to a Customer Care Team Leader. The successful candidate will be expected to work night shifts. The role will be fully remote due to the unsocial working hours, however on certain occasions you could be required to stop by the office for important meetings or special events.

Schedules:

Responsibilities:

• To provide 7-star service to our customers


• To be able to solo-work with no supervision using your own initiative

• To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner.

• Provide an excellent service via communications with customers and accuracy of bookings

• Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner. Emails must be of a high grammatical standard, telephone calls must be polite, all information and confirmation notes given to customers must be accurate and most importantly, all communications must give the customer the confidence that their enquiry will be handled to their satisfaction.

• To be aware of and act in accordance with all Company Quality Standard and Procedures.

• Dealing with phone calls and email requests/queries from existing and potential clients.

• Providing clients with suitable travel options and suggestions of the best way to meet their requirements.

• Arranging all travel from flights, to car hire to hotels etc

• Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website.

• Proactively maintaining relationships with clients at all times.

• Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised.

• Processing responses to clients within the companies agreed service level agreements.

• To actively get involved in the process operated by the company and make suggestions on possible improvements.

• To be part of the team and actively help and assist colleagues as needed.

• To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required

• To assist and help colleagues with their queries & questions unsupervised and offer solutions.

• To support the Team Leader at all times.

• To ensure all service level agreements are met before completion of shift.

• To actively maintain the GDS Queues.

• To mentor and actively support more junior members of the team

Must haves:

• Expert knowledge of the Galileo Travel Booking Sytems (Flights, hotels, Trains, Car rental) 


• Previous experience as a Business Travel Consultant


• A good communicator, well organized and used to working to tight deadlines while under pressure.

• A positive and professional telephone manner.

• Confident in interacting with clients and suppliers on the telephone.

• Be proactive and take ownership of customer queries/complaints

• Able to use one's own initiative to overcome problems.

• Be flexible towards work requests and completing other tasks.

What do we offer?

• Competitive compensation for all the night hours worked, including equity in the company.


• Generous vacation days so you can rest and recharge.


• Health perks such as private healthcare or gym allowance, depending on location.


• "Flexible compensation plan" to help you diversify and increase the net salary.


• Unforgettable TravelPerk events, including travel to one of our hubs.


• A mental health support tool for your well-being.


• Exponential growth opportunities.


• VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.


• "Work from anywhere" in the world allowance of 20 working days per year.


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At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.