Account Manager - #2195408

Consula is recruiting on behalf of a well-regarded Birmingham employer serving clients across the Midlands for an Account Manager to join their commercial team. Our client is known for the quality of its service and the strength of its client relationships, and it has built a team that people want to stay in.

This is a business where account management is seen as central to long-term success. You will take ownership of a portfolio of valued clients, with the backing of an experienced team and clear routes to progress.

This opportunity would suit a confident, personable Account Manager who enjoys building relationships and finding ways to grow them.

Location: Birmingham

Salary: £35,500 – £40,000 per year

Employment: Permanent

The Role

• Managing a portfolio of existing client accounts across the Midlands.

• Building strong, trusted relationships with key contacts and decision makers.

• Identifying opportunities to grow accounts through upselling and cross-selling.

• Running regular account reviews and presenting performance updates to clients.

• Handling renewals, pricing discussions and contract negotiations.

• Resolving client queries and issues quickly and professionally.

• Working closely with operations and delivery teams to ensure an excellent service.

• Keeping the CRM accurate and reporting on pipeline, revenue and retention.

A Typical Day

Your day usually starts with a look at your pipeline and any client updates that came in overnight. The morning might include a call with a key client to review performance, followed by preparing a proposal for an additional service. After lunch you could be meeting a client in person, working with the operations team to resolve a delivery query and updating the CRM. You finish the day with a clear view of where each account stands and what needs to happen next. It is a role for someone who enjoys people, takes ownership and gets real satisfaction from seeing clients succeed.

About You

• Proven experience in account management, client services or business development.

• Excellent communication and relationship-building skills.

• Commercial awareness and confidence discussing pricing and renewals.

• Strong organisation, with the ability to manage several accounts at once.

• Good working knowledge of CRM systems and Microsoft Office.

• A proactive, positive approach and a genuine interest in helping clients grow.

What You Can Expect

• A salary of £35,500 – £40,000 per year.

• 28 days' annual leave including bank holidays.

• A supportive, stable employer with a strong reputation in Birmingham.

• Clear opportunities for progression within the commercial team.

• A varied portfolio of established clients and the chance to make it your own.

If you are a confident, client-focused Account Manager based in or around Birmingham, we would love to hear from you. Apply today through Consula and a member of our team will be in touch to discuss the next steps.