Credit Control - #2192657

Consula is recruiting on behalf of a well-known engineering and building services contractor headquartered in Birmingham for an organised and confident Credit Controller.

Our client has built a strong reputation for reliable service and long-standing customer relationships, and as the business continues to grow, they are strengthening their finance team with a credit control specialist who can protect cash flow while keeping customers on side.

In this role, you will own a ledger serving construction, housing and commercial clients across the Midlands. You will be the friendly, persistent voice that keeps accounts up to date, resolving queries quickly and making sure payments arrive on time. Your work has a direct impact on the business's cash position, its customer relationships and the accuracy of month-end reporting.

The office is well connected to Birmingham New Street and the motorway network, with on-site parking and a modern, open-plan finance team space.

Location: Birmingham

Salary: £37,000 – £40,500 per year

Employment: Permanent

THE ROLE

As Credit Controller, you will manage the full collections cycle for your ledger, working closely with sales, customer service and the wider finance team.

• Managing a designated sales ledger, chasing overdue balances by telephone and email in a professional, solution-focused way.

• Prioritising collections activity using aged debt reports to reduce debtor days and keep overdue balances under control.

• Investigating and resolving invoice queries, disputes and pricing discrepancies with internal teams.

• Setting up and monitoring payment plans, and escalating persistent non-payment in line with credit policy.

• Allocating cash receipts and reconciling customer accounts accurately and promptly.

• Carrying out credit checks on new and existing customers and recommending appropriate credit limits.

• Placing accounts on stop where required and communicating clearly with account managers.

• Preparing weekly cash forecasts and aged debt reports for the Finance Manager.

• Supporting month-end close, audit requests and continuous improvement of the credit control process.

ABOUT YOU

Our client is keen to meet people who are calm under pressure, persuasive on the phone and meticulous with detail.

Essential:

• Proven experience in credit control, collections or accounts receivable.

• Confident, courteous telephone manner with the resilience to handle difficult conversations.

• Strong organisational skills and the ability to manage a high volume of accounts at once.

• Good working knowledge of Excel, including filters, lookups and pivot tables.

• High standards of accuracy when allocating cash and reconciling accounts.

Desirable:

• Experience of accounting systems such as Sage, Xero, SAP, Dynamics or similar.

• Understanding of credit checking tools and the debt recovery process.

• AAT or CICM qualification, or working towards one.

A TYPICAL DAY

You will start the morning by reviewing yesterday's receipts, allocating cash and checking which accounts are now due or overdue. Mid-morning is focused on your call list, speaking with customers, agreeing payment dates and logging every conversation. In the afternoon you will chase up outstanding queries with colleagues in sales and operations, review credit applications and update your aged debt report, finishing the day with a clear plan of priorities for tomorrow.

WHAT YOU CAN EXPECT

• A secure, permanent role within an established and supportive Birmingham finance team.

• On-site parking and a modern, open-plan office.

• 28 days' annual leave including bank holidays.

• Workplace pension scheme with employer contributions.

• Study support towards AAT or CICM qualifications for the right person.

• Structured induction and clear progression routes within the finance function.

• A friendly team culture with regular recognition of good work.

• Health and wellbeing support, including an employee assistance programme.

If you are a determined, organised credit control professional looking for your next step, we would be delighted to hear from you. Apply through Consula today and Doug, our AI talent partner, will be in touch to discuss the role further.