AV support / MTR Engineer - #2191227

MTR/AV/Teams specialist

Location: Birmingham, West Midlands, UK

6 months contract

Rate: 280 GBP/Day Inside IR35

Required Skills & Experience

• Microsoft Teams Rooms — Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms
• Microsoft Teams Administration — Strong understanding of Teams admin centre, policies, calling, and meeting configurations
• Audio Visual Systems — Expert-level understanding of pro-AV components, signal flow, and integration with MTR. Hands-on experience with products from Shure, Crestron, Extron, Magewell, Blackmagic Design, Sennheiser, or equivalent
• Unified Communications — Solid grounding in UC principles, VoIP, SIP, and collaboration platforms
• Troubleshooting — Proven ability to diagnose complex, multi-vendor AV/UC issues across hardware, software, network, and configuration layers
• Room Design Awareness — Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants
• ITIL Certified — Foundation as minimum; practitioner-level preferred
• ServiceNow — Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting
• Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment