SAP Manager - #2184297

SAP Service Delivery Manager

Location: Birmingham (Hybrid – Multi-office environment)

Salary: Competitive + Full Benefits Package

About the Role:

We are supporting a leading professional services organisation undergoing a major digital transformation, seeking an experienced SAP Service Delivery Manager to lead the operational stability, optimisation, and ongoing evolution of a complex SAP S/4HANA environment.

This role is responsible for ensuring high-quality day-to-day SAP service delivery, managing incident and change demand, overseeing enhancements, and supporting strategic transformation initiatives including readiness for SAP RISE.

You will lead a team of SAP analysts and developers, driving performance, accountability, and continuous improvement across the estate.

Key Responsibilities:

• Lead, coach, and manage a team of SAP specialists across BAU and project delivery
• Allocate resources across support, enhancements, audits, and transformation workstreams
• Own end-to-end SAP S/4HANA service availability, performance, and stability
• Oversee month-end, year-end, and critical business cycle support activities
• Manage vendor relationships including AMS, hosting providers, and auditors
• Ensure robust technical documentation across system landscapes and integrations
• Prioritise configuration changes, enhancements, fixes, and transport management
• Govern change and release processes in line with CAB procedures
• Support system health management including upgrades, patching, and performance tuning
• Drive cross-functional collaboration across Finance, HR, MM, Integration, and Basis areas

Candidate Profile:

We are looking for an experienced SAP leader who thrives in complex, regulated environments and can balance operational excellence with strategic delivery.

You will bring:

• Proven experience managing SAP teams in enterprise environments
• Strong operational understanding of SAP S/4HANA (on-prem)
• Experience across FICO and HCM modules
• Background in high-availability, audit-heavy environments
• Strong stakeholder management and leadership capability
• Ability to prioritise across competing business and technical demands

Technical Skills:

• SAP S/4HANA (on-premise)
• SAP FICO & HCM
• SAP integrations (PI/PO or equivalent middleware)
• User access / authorisations / workflows
• Transport and release management (CAB processes)
• ITIL-aligned service management frameworks

What Our Client Offers:

• Competitive salary and benefits package
• Flexible hybrid working model
• Strong focus on professional development and career progression
• Collaborative and supportive team culture
• Opportunity to contribute to a major SAP transformation programme
• Exposure to enterprise-scale systems and strategic initiatives

How to Apply:

If you are an experienced SAP leader looking to take ownership of a critical enterprise system and drive operational excellence within a forward-thinking organisation, please apply with your CV for a confidential discussion.

About Us:

We are a recruitment partner specialising in mid to senior-level appointments across Technology, Digital, and Enterprise Systems. We work closely with leading organisations to connect high-impact talent with roles that drive transformation, innovation, and long-term growth.