Redress Change Manager - #2178232

2x Redress Change Manager

£Competitive Rate

Bristol OR Birmingham

6 Month Contract

Our client is currently searching for two Redress Change Managers to join their team! Within this role you would be responsible for the successful design and execution of change projects of various sizes.

If successful, you will lead or take ownership of change project activities within our Clients Customer Redress, taking the lead in implementing and embedding change, acting as ambassadors and mentors throughout the transformation lifecycle.

Responsibilities:

• Identifies opportunities for cost and waste reduction via simplification or enhancement of existing processes, challenging existing ways of working.
• Owns the responsibility for defining and analysing requirements for in flight and future transformation projects, establishing and implementing the most effective ways of working, engaging with internal customers and stakeholders to understand business requirements.
• Manages risk by testing and maintain the solutions being delivered throughout the life of the programme, ensuring that all regulatory and external regulation and protocols are adhered to
• Outlines, administers and delivers training requirements, ensuring that training needs for new initiatives are satisfied.
• Ensures a high quality service is provided to all internal and external customers, taking ownership being proactive and using initiative to complete necessary tasks.
• Ensures smooth transition and future proofing from Project to Support by creating necessary documentation, outlining methodology used to create transformation solutions.
• Support project teams with any process mapping and process re-design pertaining to changes being delivered as part of the role.
• Reacts landscape changes which may include regulatory, system, process or innovation influences.
• Manages graduates and degree apprentices when rotated on to Clients Redress team.

Skills / Experience Required:

• Excellent interpersonal, verbal and written communication skills.
• Good numeracy skills and the ability to interpret and analyse data.
• Strong attention to detail.
• Excellent ability to make informed, confident risk based decisions.
• Excellent stakeholder management and collaboration skills.
• Excellent problem solving skills with the ability to identify simple solutions to issues.
• Good knowledge and understanding of risk management, governance and control frameworks.
• Good understanding of GDPR, rights of Individuals and internal bulk customer data handling protocols.
• Strong system skills including, but not limited to all Microsoft packages, internal system, Jira and Confluence, along with a good understanding of the project lifecycle and agile ways of working.

If you are interested, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance.