Regional Workplace Experience Manager - #2170981

Regional Workplace Experience Manager

Contract: Business & Industry

Location: Birmingham, B1 1RS

Hours of work: 40

Contract Type: Permanent

We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across various sites within the contract.

This regional role is responsible for driving operational excellence, fostering a welcoming and productive environment, and ensuring workplace services align with the client's vision and high standards of service delivery.

Job Description

We are looking for a collaborative and experienced leader who can lead workplace teams, implement strategic initiatives, and act as a key liaison between stakeholders.

The successful candidate will play a key role in creating exceptional workplace experiences while supporting service performance, compliance, sustainability, and continuous improvement across the region.

Key Responsibilities

• Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
• Foster a culture of collaboration, professionalism, and continuous improvement.
• Oversee workplace services including reception, cleaning, maintenance, catering, and events, ensuring SLA and KPI delivery.
• Conduct regular site visits to monitor standards, engage with teams, and address operational issues.
• Build strong relationships with clients and stakeholders, acting as a primary point of contact.
• Develop and implement workplace improvement initiatives, innovative solutions, and sustainability-focused programmes.
• Ensure compliance with health and safety requirements, ESG objectives, audits, and reporting obligations.
• Manage regional budgets, supplier agreements, expenses, and cost optimisation initiatives.

Professional and Personal Competencies/Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites.
• Strong leadership and team management skills with the ability to build and motivate high-performing teams.
• Excellent communication, stakeholder management, and relationship-building abilities.
• Proficiency in workplace management systems and Microsoft Office applications.
• Good understanding of health and safety regulations and sustainability practices.
• Experience managing budgets and analysing financial performance data effectively.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.

Join ISS and be part of something bigger.