Account Manager - #2170814

Location: Birmingham - Onsite

Growth Account Manager

At Culligan, we're building a best-in-class commercial team and looking for a driven Growth Account Manager to help our SME customers get even more value from their partnership with us.

This isn't a customer service role. It's a proactive, commercially focused position where you'll own a portfolio of existing customers, uncover growth opportunities, secure renewals, reduce churn, and build lasting customer relationships that drive revenue.

If you enjoy account management, consultative selling, and finding ways to grow customer accounts, we'd love to hear from you.

What You'll Do

• Manage and grow a portfolio of SME customer accounts.
• Build strong relationships with key stakeholders and decision-makers.
• Identify upsell and cross-sell opportunities across Culligan's product and service portfolio.
• Proactively manage renewals and protect recurring revenue.
• Spot churn risks early and take action to retain customers.
• Create and execute account growth plans.
• Maintain an accurate pipeline and forecast within Salesforce.
• Work closely with Customer Service, Operations, Marketing, and Sales teams to deliver the best customer experience.

What We're Looking For

• Experience in B2B Account Management, Growth, Retention, Customer Success, or Sales.
• A track record of growing revenue within existing customer accounts.
• Strong consultative selling and relationship-building skills.
• Commercially minded with a focus on achieving results.
• Experience managing multiple opportunities and priorities.
• Confidence using Salesforce or similar CRM systems.

Benefits:

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Sales Commission Scheme
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Life Assurance
• Shared office social events

If you're passionate about building customer relationships, driving growth, and delivering commercial results, we'd love to hear from you.