Member Support Office Manager - #2170068

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an Office Manager to support Cabinet Members and the wider Members' office team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.

Your new role
As Office Manager, you will be responsible for leading the day-to-day operation of the Members Cabinet Office, ensuring the delivery of a professional, responsive and confidential support service to Cabinet Members and elected representatives. You will manage complex diaries and schedules, coordinating meetings, events, visits and engagements while balancing competing priorities and ensuring effective use of members' time. The role involves organising meetings from start to finish, including preparing agendas, collating and distributing reports and briefing papers, recording accurate minutes and monitoring the completion of agreed actions.You will act as a trusted central point of contact for Members, senior officers, Members of Parliament, government representatives, external organisations and members of the public. You will manage correspondence and enquiries, coordinate communications and press-related activity, and ensure Cabinet Members are kept informed of key developments and emerging issues. You will also play a key role in improving office processes and technology, supporting service development initiatives and contributing to the continuous improvement of democratic and member support services.In addition, you will have responsibility for the leadership and management of administrative support staff, including performance management, workforce development, training, wellbeing and day-to-day supervision. You will foster a positive and high-performing team culture while ensuring the office continues to provide an effective and adaptable service in a politically sensitive environment.

What you'll need to succeed
To be successful in this role, you will be an experienced office management or executive support professional with a proven track record of working in a fast-paced and complex environment. Highly organised and proactive, you will have experience managing competing priorities, coordinating senior-level meetings and events, and delivering high-quality administrative support to senior leaders. You will possess excellent communication skills, both written and verbal, with the ability to draft professional correspondence, prepare formal documentation and build effective relationships with a wide range of stakeholders.As a confident people manager, you will have experience leading, motivating and developing staff, setting performance expectations and supporting professional growth. You will demonstrate sound judgement, discretion and resilience when dealing with confidential information and politically sensitive matters. Strong attention to detail, excellent organisational skills and the ability to work independently are essential.Ideally, you will have experience of working within local government, democratic services or a political environment and understand the importance of maintaining impartiality, professionalism and confidentiality. You will also be comfortable using a range of digital systems and technologies and will be committed to driving continuous improvement and delivering an outstanding support service to Cabinet Members and the wider organisation.

What you'll get in return
You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.
What you need to do now


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