Commercial Analyst - #2168690

Operational Performance Analyst

Birmingham | Hybrid (3 days office) | £50,000 - Permanent

I'm working with an established business that's looking for an Operational Performance Analyst to help improve performance across a large UK-wide supplier network.

This is a role for someone who enjoys getting into the detail of data, understanding why things are happening and, importantly, making recommendations that lead to improvements.

The business works with a network of approximately 450 service providers across the UK. There's already a good foundation of performance reporting in place, but they're looking for someone who can take that information further, identify trends, challenge underperformance and help the business make better operational decisions.

What you'll be doing

• Analysing operational performance across a large supplier network, identifying trends, anomalies and areas for improvement.

• Investigating performance indicators including service delivery, turnaround times, operational efficiency and supplier performance.

• Using Excel, Power Query and Power BI to manipulate data, develop reporting and produce meaningful insights.

• Looking beyond headline figures to understand what's driving performance differences between suppliers, locations and service types.

• Presenting findings and recommendations to internal stakeholders and external suppliers.

• Working with operational teams to identify issues, challenge existing processes and improve service performance.

• Developing and improving existing reporting and performance scorecards.

What we're looking for

You'll ideally come from a data, operational performance or business analysis background, with experience using data to identify problems and influence business decisions.

The key things we're looking for are:

• Advanced Excel skills, including strong data manipulation and analysis.

• Experience with Power BI and/or Power Query.

• A track record of analysing operational or service performance, identifying issues and recommending improvements.

• Strong problem-solving skills and the curiosity to investigate what's behind the numbers.

• Excellent communication skills, with the confidence to explain findings to both technical and non-technical audiences.

• The ability to work independently, challenge stakeholders constructively and turn analysis into practical recommendations.

Experience in facilities management, supplier performance or other operationally focused environments would be useful, but isn't essential.

You don't need to be a specialist SQL developer or an expert in complex data engineering. The emphasis is on using the available data effectively rather than building sophisticated data platforms.

Why consider it?

This isn't a position where you'll simply produce reports and pass them on.

You'll have the opportunity to investigate real operational problems, understand how a substantial supplier network performs and make recommendations that directly influence how the business operates.

You'll also work closely with stakeholders who genuinely want to use data to improve performance, with established reporting tools and internal technical support already available.

Salary: Circa £50,000, with some flexibility depending on experience.

Location: Birmingham, near the NEC, with a typical office pattern of Tuesday to Thursday.

If you're an analyst who enjoys understanding the story behind the numbers and seeing your work lead to actual improvements, I'd be interested in speaking with you.