Nail Salon Manager - Birmingham - #2165317

Want to be part of the UK’s No.1 voted Nail Salon?

Townhouse is the leading global luxury nail salon brand, known for revolutionising the nail care experience with premium treatments in beautiful spaces. Founded by Juanita Huber-Millet, we are dedicated to reinventing the salon experience, through bespoke treatments and attention to detail. Featured in Made in Chelsea, Vogue, Tatler, SheerLuxe and Glamour, we now have 40+ salons across the UK and US. We’re the most talked about name in modern nail care, committed to exceptional experiences for our clients and our teams.

Our fantastic benefits include:

• Commission - Earn 10% commission on all products sales you make, along with other regular incentives to help you boost products sales.
• Tips - Keep all your own tips!
• Refer a Friend - Earn up to £500 for every successful hire you introduce to Townhouse – the opportunity to invite your bestie!
• Professional Qualifications - Gain a VTCT (iTEC) Level 2 Certificate in Manicure and Pedicure, fully supported by Townhouse as part of your ongoing development (for those who do not already hold an equivalent qualification).
• Training & Development – One dedicated week in our Academy to elevate your existing skills, followed by ongoing in salon training, and clear development pathways to grow your career at Townhouse.
• Benenden private healthcare and wellness support – Benefit from the nail industry’s FIRST private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS.
• Birthday Pamper Party - During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Holiday on us - An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days!
• Employee Discount - 75% discount on treatments
• Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month.
• Social Budget - Every month your manager gets a budget to spend pampering you and your team.
• Shopping Discounts - a range of discounts on some of the largest brands to save you money every day.

About the Role:

As Salon Manager at Townhouse, you are accountable for the overall performance of your salon across the four business pillars: Team, Brand Standards, Customer and Profit. Your primary purpose is to create a high-performing, engaged team that consistently delivers a flawless customer experience while operating a safe, compliant and commercially successful salon. You will lead and develop your salon management team, make informed business decisions and take ownership for achieving key performance indicators, sales targets and bottom-line profitability.

Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development.

Salon Mangers will be providing treatments. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions.

Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards.

Role Responsibilities:

• Split time between managerial duties and treatments, in line with business demand.
• Ensure flawless treatments and customer experiences.
• Foster a motivated, knowledgeable, and efficient team.
• Lead by example as a Townhouse Ambassador.
• Manage schedules to balance sales and team well-being.
• Address customer reviews and complaints promptly.
• Oversee daily salon operations, maintaining cleanliness and safety standards.
• Manage stock levels, ordering, and security.
• Evaluate and develop team performance.
• Drive salon team to actively recommend and sell Townhouse nail care products tailored to each client’s needs, contributing to salon retail targets.
• Implement a local salon marketing plan and track results.
• Ensure compliance with regulations and licensing.

Requirements and qualifications:

• NVQ Level 2 in Beauty Therapy, Nail Technology or an equivalent qualification.
• Proven experience in salon management.
• Strong leadership and team management skills.
• Comprehensive understanding of HR procedures.
• Demonstrated ability to drive high levels of customer satisfaction.
• Knowledge of health and safety procedures in a salon environment.
• Proficient in salon operations and compliance management.
• This role involves weekend shift availability, to be scheduled fairly across the team

Apply Now and Be Part of Our Exceptional Team!

Join us at Townhouse, where your role as a Nail Artist is not just a job - it's an opportunity to shine, create, and make every client feel extraordinary.

Equal Opportunities

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace