Customer Acquisition Executive - #2164707

Customer Acquisition Executive

CNG | Birmingham City Centre | Full-time | Permanent

Monday to Friday, 10am to 6pm | On-site

Looking for a role where you can see your skills improving and understand what your effort achieves? At CNG, you’ll learn how to start productive customer conversations, recognise relevant needs and guide people towards an informed buying decision.

You’ll work face to face with customers on live campaigns for national UK brands. This is a direct sales and customer acquisition position, with practical training and coaching built into your development. No previous sales experience is required.

Whether you’re moving from an office or support role, bringing public-facing experience or starting your career, we’ll help you build a commercial foundation you can use throughout your working life.

Make each conversation count

Your daily work will involve:

• Approaching prospective customers professionally and introducing the campaign.
• Asking questions to understand their needs and establish relevant interest.
• Explaining products, services and terms clearly using approved information.
• Responding to questions and objections respectfully, without pressuring customers.
• Recording customer information and completed outcomes accurately.
• Working towards daily and weekly targets and reviewing your progress with the team.

You’ll learn to recognise why some conversations progress and others don’t. Coaching will help you improve your approach, while accurate performance records will show where you’re becoming more consistent and where further practice would help.

Build skills you can take further

As your knowledge develops, you’ll gain a clearer understanding of conversion rates, customer acquisition and the factors that influence campaign results. You may contribute to campaign reviews, support planning or help newer colleagues practise skills you have demonstrated consistently.

These experiences can support future development in sales, business development, client relationships and team leadership.

What CNG offers

• Reliable base pay: A guaranteed salary, with additional performance incentives that vary according to results.
• Training from the beginning: Learn customer conversations, product knowledge and the sales process with ongoing coaching.
• A route towards greater responsibility: Development towards senior and leadership roles based on measurable performance, readiness and business need.
• A consistent working week: Birmingham City Centre-based work, Monday to Friday, with no evenings or weekends.

What we’re looking for

You should enjoy speaking with people, listen carefully and remain professional when someone isn’t interested. Reliability, willingness to practise and a constructive response to feedback will help you succeed.

You must be available for full-time, on-site work in Birmingham and have the right to work in the UK without sponsorship.

Immediate starts are available, and candidates with notice periods are welcome.

Apply through LinkedIn with your current CV and earliest available start date.

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