First Line Compliance Officer - #2143383

First Line Compliance Officer

MERJE are delighted to be supporting a leading global Insurance business as they look to appoint a First Line Compliance Officer to work at the heart of their business, partnering with operational teams to ensure compliance controls are effective, risks are identified early and customer outcomes remain front and centre. The role is a varied, business-facing role offering the opportunity to influence change, drive improvements and play a key role in our compliance framework.

The business offers a very flexible hybrid working policy and are comfortable with this position being fully remote with only occasional travel.

Key Responsibilities:

• Operate compliance controls across sales, renewals and claims activities.
• Conduct quality assurance reviews, including file checks and call monitoring.
• Identify, investigate and escalate compliance breaches, incidents and emerging risks.
• Produce and analyse management information, identifying trends and opportunities for improvement.
• Monitor customer outcomes and support the ongoing delivery of Consumer Duty requirements.
• Support the implementation of regulatory developments and business change initiatives.
• Deliver training, guidance and practical compliance support to operational teams.
• Review customer communications and financial promotions.
• Participate in governance forums and track actions through to completion.

You'll ideally have:

• Experience within a Compliance, Risk, Assurance or Monitoring role.
• Strong knowledge of FCA regulation, particularly Consumer Duty and ICOBS.
• General insurance experience.
• Experience conducting compliance monitoring, QA reviews, file reviews or assurance activities.
• The confidence to challenge appropriately and influence stakeholders at all levels.
• Excellent communication, organisational and relationship-building skills.
• A proactive approach to problem-solving and continuous improvement.