Insights Manager- Jockey Club Experiences - #2134107

Insights Manager - Jockey Club Experiences, London, Liverpool or Birmingham | Full-Time / Permanent

Up to £55000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

This position will be supporting E15 Insights, part of Levy UK & Ireland, a division of Compass Group. E15 Insights uses data, analytics, and deep insights to drive business strategy, innovation, and decision-making.

Across Levy UK&I, E15 Insights creates value through elevating operational delivery, enhancing consumer experiences and optimizing innovation and new investment opportunities. Areas of impact will range across E15 Insights remit in sports stadia and facilities, arenas, theatres, and other venues.

The role will be ultimately responsible for delivering the insights solutions and insights delivery as part of Jockey Club Experiences, covering catering, C&E, hospitality and premium sales. The successful candidate will be a key business partner to decision makers across Jockey Club Experiences, using the data tools that they build using our cutting-edge technologies.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Insights Manager - The Role

• Deliver a holistic package of data and insights to decision makers at selected venues that covers strategic and tactical decisions around pricing, operations, commercials, sustainability, guest experience, and technology.

• Develop action plans alongside operations to maximise revenue and margin, exploring the potential impact of changes, and informing ROI models to ensure the right decision is made. Support ongoing review of performance and deliver analytics that answer the ‘so-what’ question.

• Provide insights and data tools to inform sustainable business practices, guiding decision-makers on the right sustainable options and what their impact might be.

• Deliver data support around guest experience including ideal data collection methodologies before then using the data to inform decisions around changes to the venue to deliver a great service for our guests.

• Work with the BUILT team to identify opportunities for technology and innovation to improve performance including solution ideation, implementation support and post-implementation monitoring.

• Inform and deliver client reporting packs including financial performance, operational statistics, and value-add analytics to maximise the value delivered for our client partners. This would be in conjunction with operations, finance, HR, and any other relevant teams.

• Design and develop the right data ingestion and data cleansing processes to inform and drive insights reporting tools for both external and internal users. Own the end-to-end process that generates automated reporting, scheduled reports and intra-company data transfers to enable reporting.

• Inform and take part in internal client review meetings and processes, supporting the operations, finance and HR teams to deliver learnings and improvement. Use data and analytics to inform decision making around venue master plans and enhancements.

• Demonstrate a growth mindset with a willingness to learn and take on new responsibilities within the team.

• Take ownership of processes and demonstrate pride in solving problems independently.
  

What we're looking for

• Planned and methodical - displays the ability to be planned and methodical in their approach, with an objective and considered point of view.
• Value focus – supports decision makers with strategic, financial and operational decisions with a strong commitment to deliver value to clients and colleagues.
• Embraces change – is involved with and embraces the change discussion focussing on improvements with key stakeholders, before driving and supporting change at venues.
• Analytical approach – data driven in their approach to establishing business solutions, understands and drives the use of data in informing strategic approach.
• Knowledge hungry – strives to continually learn more, growing breadth and depth of knowledge to enhance personal development and deliver on business objectives.
• Commercial focus– understands how operating models are built and what levers can be utilised to improve performance utilising a data driven approach.
• Flexible and agile - balances structured approach, resilience, and problem-solving skills with ability to flex and adapt as required. Appreciates need for speed of action and reaction without diluting quality of results.
• Self-starter – able to work independently and deliver to deadlines, taking the initiative to ensure the correct approach is taken.
• Communicates effectively – delivers insights in the right communication style and medium to maximise the impact of analytics and data.

Skills Specification

• Advanced Microsoft Excel
• Excellent critical thinking and analytical skills
• A growth mindset
• Expertise in Microsoft Power BI or similar analytical tools desirable
• Financial training or exposure desirable

What you'll get in return