Technical Catering Engineer (Office Based) - #2118193

Elite Personnel are recruiting on behalf of a growing and successful business based in Birmingham for an experienced Technical Catering Engineer to join their expanding team.

This is a fantastic opportunity for a qualified engineer who is looking to move into a predominantly office-based role whilst still utilising their technical expertise. Working within a supportive and professional environment, you will be the first point of contact for customers experiencing equipment breakdowns or service issues.

The Role

As a Technical Catering Engineer, you will provide telephone-based technical support to customers, helping to diagnose faults and resolve issues remotely wherever possible. Where a repair cannot be completed over the phone, you will arrange for an engineer to attend site.

The role is mainly office based; however, there may be occasional visits to customer sites when additional support is required. A company vehicle will be provided for any site visits.

Key Responsibilities

• Taking inbound calls from customers experiencing equipment faults or breakdowns.
• Diagnosing technical issues over the telephone.
• Guiding customers through troubleshooting procedures to resolve faults remotely.
• Determining when an engineer visit is required and arranging call-outs.
• Providing excellent customer service and technical support.
• Updating customer records and service information accurately.
• Liaising with engineers and internal departments to ensure swift resolution of issues.
• Occasionally attending customer sites to provide technical assistance when required.

What We’re Looking For

• Qualified Gas Safe Engineer.
• Relevant electrical qualifications and experience.
• Previous experience working on commercial catering equipment.
• Strong fault-finding and diagnostic skills.
• Experience working with a range of equipment including:
• Commercial refrigeration systems
• Cooking equipment
• Catering appliances
• Excellent communication and customer service skills.
• Confident telephone manner.
• Good IT skills and ability to maintain accurate records.
• Full UK Driving Licence.

What’s On Offer?

• Competitive salary.
• Office-based role with excellent work-life balance.
• Company vehicle provided for occasional site visits.
• Free onsite parking.
• 25 days annual leave plus Bank Holidays.
• Company pension scheme.
• Ongoing training and development.
• Supportive management team.
• Modern working environment.
• Genuine career progression opportunities.
• Additional company benefits.

If you are a qualified Gas Safe and Electrical Engineer looking for a new challenge within a growing business, we would love to hear from you.

Please note: If your application is successful and you are selected for the next stage of the recruitment process, a member of our team will contact you within 48 hours of receiving your application. If you have not heard from us within this timeframe, unfortunately your application has not been successful on this occasion.

As part of the recruitment process, all successful applicants will be required to provide proof of their Right to Work in the UK.