Customer Service Advisor/Receptionist- Birmingham x1 - #2107890

Gordon Yates Recruiting & Training Ltd

Date: 1 week ago

City: Birmingham

Salary: £14 - £15 / hour

Contract type: Full time

Work schedule: Full day

Facilities and Services Officer needed in Birmingham. ASAP start 21/07/26. £14.50 per hour, ongoing role. 37.5 hours a week working. Shift pattern to be confirmed next week when interviewing.

THE ROLE-

Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required
Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
Daily completion of documented building checks
Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
Carry out basic repairs and maintenance to building fabric and equipment
Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
Management of personal emergency evacuation procedures (PEEP)
Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
Assist faculty in classrooms as and when required, with basic IT troubleshooting
Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams
Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes)
Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities
Create and issue staff and students lanyards
Ensuring all staff and students wear lanyards whilst on site
Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level

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