Resident Support / Front of House - #2091036

Location: Birmingham City Centre
Contract: Temporary
Pay Rate: £13.50 - £14 per hour

Role Overview

We are seeking a proactive and customer-focused Resident Support / Front of House to join a vibrant build-to-rent residential development in Birmingham city centre. This role is key to delivering an exceptional resident experience across a large, high-quality residential community.

You will be responsible for managing all front-of-house services, supporting residents and visitors, and helping to foster a welcoming and engaging community environment. As the first point of contact, you will play a vital role in ensuring residents receive a seamless and high-quality living experience.

Key Responsibilities

Resident Experience & Front of House

• Deliver first-class customer service to residents and visitors
• Act as the first point of contact for all enquiries and support requests
• Build strong, positive relationships with residents to enhance community engagement

Property & Facilities Support

• Ensure amenity spaces and apartments are maintained to a high standard
• Carry out move-in, move-out, and mid-term inspections
• Complete inventory reports and update meter readings
• Organise minor works between tenancies to maintain presentation standards

Community Engagement & Events

• Plan, organise, and host regular resident events and initiatives
• Support resident-led activities and community engagement opportunities
• Develop partnerships with local businesses to secure resident offers and discounts
• Maintain communication channels, including email and social media, to keep residents informed

Administration & Compliance

• Manage resident enquiries and maintain accurate records
• Support applicant vetting processes in line with internal procedures
• Monitor and update council-related documentation as required
• Assist with arrears tracking and reporting

Maintenance & Contractor Coordination

• Act as the main point of contact for maintenance reporting
• Coordinate contractor appointments and track service delivery
• Log and monitor defects and warranty repairs to ensure service standards are achieved

Health & Safety

• Work closely with the Property Manager to ensure all statutory health and safety requirements are met

About You

• Excellent customer service and communication skills
• Highly organised with strong attention to detail
• Ability to multitask and manage competing priorities
• Experience in property, hospitality, or customer-facing roles is desirable
• A proactive and positive approach to problem-solving
• Confident using systems and digital communication platforms

What We’re Looking For

We are looking for someone who is passionate about delivering outstanding service and creating a thriving community environment. You will take pride in your work, be approachable, and consistently go above and beyond to support residents.

Additional Information

• This role may require flexibility to support events and resident needs
• Additional duties may be required as part of the role

Interested?

Apply now with your CV – we’d love to hear from you!