Portfolio Support - #2073456

Portfolio Support – Tenancy Management

Location: Birmingham (Office-Based)

Company: Lamont Estates & Co (Part of the Prosperity Group)

Salary: £25,000 - £28,000 depending on experience

Working Hours: Monday to Friday, 9:00 am – 5:30 pm (Office-Based Only)

About the Role

A well-established Birmingham-based property developer is seeking a Portfolio Support professional to join its growing Tenancy Management Division.

This is a fantastic opportunity for an organised, proactive, and detail-oriented individual looking to develop their career within a professional and fast-paced property environment.

The role is strictly office-based, within a highly professional setting. The successful candidate must be comfortable working in a structured office environment and demonstrate strong professionalism, presentation, and communication skills at all times.

Role Overview

The Portfolio Support role is responsible for providing comprehensive operational support to the Portfolio Manager across an assigned property portfolio.

This is a tenant-focused role, with primary responsibility for managing day-to-day tenant interactions, maintenance coordination, and operational administration. The position goes beyond administrative duties and requires ownership and leadership of maintenance matters.

Key Responsibilities

Maintenance Management (Primary Ownership)

• Take ownership and lead on all maintenance matters across the portfolio
• Log, assess, prioritise, and coordinate tenant maintenance requests
• Liaise with landlords to obtain approval for works
• Instruct and manage contractors and suppliers
• Ensure works are completed efficiently, cost-effectively, and to a high standard
• Monitor jobs through to completion
• Escalate complex or high-risk issues where necessary
• Manage snagging and warranty-related repairs

Tenant Support & Communications

• Act as the primary day-to-day contact for tenants
• Deliver excellent customer service and timely responses
• Manage tenant queries relating to maintenance, tenancy matters, and processes
• Handle issues professionally and proactively

Viewings & Lettings Support

• Coordinate viewing enquiries and bookings
• Provide administrative support to the lettings process
• Assist with holding fee procedures

Financial & Payment Support

• Chase payments from VPP clients, including:
• Lettings fees
• Maintenance invoices
• Support tracking and follow-up of financial obligations

End of Tenancy Support

• Coordinate end-of-tenancy repairs and maintenance
• Organise contractor access and timelines
• Support property turnaround for re-letting

Utilities & Council Tax Support

• Assist with council tax and utilities correspondence
• Ensure notifications are completed accurately and on time

Complaints Handling

• Escalate formal complaints promptly to the Portfolio Manager
• Maintain accurate records and support resolution processes

About You

Experience

• 1–2 years’ experience in a property-related role, such as:
• Property Administrator
• Property Coordinator
• Maintenance Coordinator
• or similar

Skills & Competencies

• Strong organisational and coordination skills
• Ability to manage multiple tasks and priorities
• Excellent communication and interpersonal skills
• Professional, well-presented, and confident in an office environment
• High level of accountability and initiative
• Proactive and solution-oriented approach

Technical Skills

• Strong IT proficiency, including:
• Microsoft Office Suite
• WhatsApp (for business communication)
• Ability to learn and use CRM/property management systems

Additional Requirements

• Full UK driving licence (preferred but not essential)

Working Environment & Benefits

• Professional, structured office environment
• Office-based role only (no hybrid or remote working)
• 21 days annual leave + bank holidays
• Opportunity to grow within an established and reputable property business

Why Join Us?

You will be part of a highly professional property management team within a well-established and expanding developer, where your contribution will directly impact the performance and success of the portfolio.

This role offers excellent exposure to tenancy management operations, making it ideal for someone looking to progress within the property sector.

Apply Now

• If you are organised, proactive, and ready to take ownership within a fast-paced property environment, we would love to hear from you.