Service Excellence Centre Manager - #1801914
Nordomatic
Date: 10 hours ago
City: Birmingham
Contract type: Full time
Work schedule: Full day

The candidate will be responsible for leading the UK wide Service Excellence Centre, delivering remote services to customers and internal teams. This role ensures the effective operation of the SEC, driving service quality, team performance and compliance.
At Nordomatic we encourage a workplace where everyone's skills and experience matter and where you can be your true self every day. We therefore welcome all applications.
- Responsible for co-ordination and collaboration with sales and regional site teams to develop and deliver a range of remote services and enhance effectiveness of site based work through proactive pre-visit diagnosis, including provision and management of remote connectivity
- Develop and share technical knowledge across the UK and wider group to enhance capabilities and engineering efficiency
- Manage the SEC team, managing attendance, sickness absence, handling conduct and performance issues
- Conduct monthly meetings
- Ensure continuous development of the team
- Manage the develop trainees and apprentices
- Log call outs, schedule work, liaise with regional teams regarding site based work
- Approve engineer timesheets
- Financial management, responsibility for P & L
At Nordomatic we encourage a workplace where everyone's skills and experience matter and where you can be your true self every day. We therefore welcome all applications.
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