Service Excellence Centre Manager - #1801914
Nordomatic
Date: 7 hours ago
City: Birmingham
Contract type: Full time
Work schedule: Full day

The candidate will be responsible for leading the UK wide Service Excellence Centre, delivering remote services to customers and internal teams. This role ensures the effective operation of the SEC, driving service quality, team performance and compliance.
At Nordomatic we encourage a workplace where everyone's skills and experience matter and where you can be your true self every day. We therefore welcome all applications.
- Responsible for co-ordination and collaboration with sales and regional site teams to develop and deliver a range of remote services and enhance effectiveness of site based work through proactive pre-visit diagnosis, including provision and management of remote connectivity
- Develop and share technical knowledge across the UK and wider group to enhance capabilities and engineering efficiency
- Manage the SEC team, managing attendance, sickness absence, handling conduct and performance issues
- Conduct monthly meetings
- Ensure continuous development of the team
- Manage the develop trainees and apprentices
- Log call outs, schedule work, liaise with regional teams regarding site based work
- Approve engineer timesheets
- Financial management, responsibility for P & L
At Nordomatic we encourage a workplace where everyone's skills and experience matter and where you can be your true self every day. We therefore welcome all applications.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Ask HR Team Leader
BT Group,
7 hours ago
Join BT as an Ask HR Team Leader in Birmingham About People & Culture Team The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on...

Water Hygiene Technician
IWS Water Hygiene,
22 hours ago
Job Title Water Hygiene Technician Location Birmingham Package From £26,278 plus bonus & benefits Travel This role is site based and will require daily travel We’re looking to build our experienced team of Water Hygiene Technicians based in Birmingham, the...

Principal PMO Consultant - Energy Sector
Stantec,
22 hours ago
The Opportunity Stantec is a global leader in sustainable engineering, architecture and environmental consulting. We strive to innovate at the intersection of community, creativity, and client relationships, aiming to future-proof our cities and infrastructure worldwide. Together, we redefine what’s possible....
