Technical Writer - #1801940

If you’re an experienced Technical Writer with a talent for translating complex technical information into clear, accessible content for diverse audiences, we want to hear from you.

We have a brand-new role for a Technical Writer to join our newly created Technology and Insight directorate. Reporting to the Director of Digital and Data Transformation, you’ll play a key role in capturing and documenting technical decisions and foundational technology principles. Your work will ensure these insights are clearly communicated and easily accessible—supporting informed decision-making across our digital and data teams and enabling the wider organisation to successfully deliver digital transformation.

Operating within a matrix structure, you will contribute to a range of projects, including the implementation of standards and policies, supporting the development of a data platform, and documenting and embedding revised workflows to streamline operations.

This is an exciting opportunity to play a key role in the West Midlands Combined Authority’s digital and data transformation. You’ll help shape a brand-new role and contribute to large-scale, high-impact digital change across the organisation.

What you will be doing

• Work with business and technology stakeholders to translate business problems into technical designs and documents
• Communicate complex IT designs in business terms to internal and external decision makers
• Ensure all key processes for the team are documented and establish and embed a culture of continuous service improvement
• Manage a technical documentation library, advise users of these documents and communicate these with all user groups
• Develop, own, deliver and support technical designs and documents for the WMCA
• Identify opportunities, costs, issues and risks for business stakeholders and make recommendations

What’s essential

• Demonstrable evidence of producing high quality technical documentation
• Experience of research and gathering of technical information
• Experience of presenting and testing of technical documents to end users
• Experience of collaborating with developers, business analysts, infrastructure engineers and other technical specialists to ensure that they understand the subject
• Have a working knowledge of at least 2 of the following areas: Information and Data Management, Security, Application Management, ERP systems, CRM systems, Networking and Microsoft Solutions
• Have an analytical mindset with strong problem-solving skills
• Excellent customer service, communication and presentation skills

Location.

The location for this role is 16 Summer Lane with at least 2 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straight forward. Follow these steps to get started.

1. Create your Careers Account. Register with your name, email address, and a password.
2. Build your Profile. Upload your CV to help populate your career and education details.
3. Write your Supporting Statement. Make sure to address each of the required essential criteria.
4. Submit your application. Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• 28 days paid annual leave (with an option to purchase more), giving you have ample time to relax.
• ethical saving options and healthcare plans.
• Discounted gym membership.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).