Remote 3rd Line Engineer - Managed Print Solutions - #1798165
TieTalent
Date: 12 hours ago
City: Birmingham
Contract type: Full time
Work schedule: Full day
About
Join our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations.
Key Responsibilities
Timely communication with clients on incident progress and changes
Investigate and resolve software faults related to print, scan, fax, and network issues
Respond to P1 Outages within SLA timescales and produce Major Incident reports
Collaborate with HP Support teams to provide technical support
Take ownership of escalated calls and manage them through to resolution
Ensure client satisfaction and escalate service requests as needed
Contribute to technical knowledge base and stay updated on managed print solutions
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.
Flexibility
We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise
Nice-to-have skills
Join our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations.
Key Responsibilities
Timely communication with clients on incident progress and changes
Investigate and resolve software faults related to print, scan, fax, and network issues
Respond to P1 Outages within SLA timescales and produce Major Incident reports
Collaborate with HP Support teams to provide technical support
Take ownership of escalated calls and manage them through to resolution
Ensure client satisfaction and escalate service requests as needed
Contribute to technical knowledge base and stay updated on managed print solutions
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.
Flexibility
We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise
Nice-to-have skills
- Customer Service
- Birmingham, England
- Systems Administrator
- English
How to apply
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