Customer Support Champion - #1772353

Customer Support Champion

Location: Bunzl Cleaning and Hygiene Supplies - Birmingham

Working Schedule: Monday–Friday 37.5 hours

Salary: £27,000 + Bonus

Bunzl Cleaning & Hygiene Supplies is the UK’s leading supplier of janitorial, cleaning, and hygiene products. As part of the Bunzl plc, we are one of the fastest-growing international distribution and outsourcing groups, we’re able to provide our customers with the most cost-effective and competitively priced solutions for their cleaning and hygiene needs, in addition to the very best in customer service and market leading sustainable solutions.

The Role

You will work as part of BCHS’s growing National Contact Centre, providing expert advice & solutions on products & services to our customers, while supporting the National Account Director’s in the general management of our biggest clients. You will handle a large volume of inbound customer/internal contact where you will provide support and liaise with other departments to resolve queries.

Key Responsibilities:

• Handling IB customer queries via Email & Phone
• Provide expert advice and suggestions to customers on BCHS’s products & services
• Manage & build strong customer relationships with a personalised approach taking into consideration the customer’s specific needs.
• Educate & support our customers in making more sustainable & innovative solutions
• Ensure all customer enquiries & orders are dealt with correctly and efficiently by driving a First Contact Resolution approach.
• Provide support to our National Account Director’s around general account management – Reporting, new account/site/user set ups etc.
• Collaboratively work with other internal business units to achieve customer satisfaction and end-to-end resolutions
• Work as part of the Contact Centre’s support team & wider team, sharing ideas, knowledge and resources.

Your skills and attributes:

• Excellent customer service & communication skills – Written and verbally
• Preferably a background in telephony and/or written communication with customers (1 years’ experience)
• Computer literate & a proficient user of Microsoft Office applications (Excel, Outlook, Teams, SharePoint)
• A growth mindset that actively seeks out opportunities to develop and grow themselves, colleagues & their business.
• Self-motivated/upbeat individual with the ability to work fast-paced, learn quickly and retain a high level information
• Experience in using Zendesk and/or Creatio would be a bonus

The Benefits:

• 28 days holiday (including bank holidays)- with an option of buying up to 5 days extra per year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Free Life Assurance
• Enhanced Maternity and Paternity pay
• Quarterly and annual bonus schemes
• Comprehensive Learning and Development package
• Career development and advancement opportunities
• Bunzl Personal Pension Plan
• Employee Assistance Programme
• Complete range of personal benefits including discounted Gym membership, High Street discounts, Theme Park discounts, Cycle to work scheme, Cinema discounts etc.
• Long Service Award Scheme
• One day’s paid time off per annum to undertake voluntary work

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.