Fidessa Support Analyst - #1760194

Equity Front Office Application Support – Investment Bank – London Location: London (3 Days on-site per week) Level: Mid to Senior Our client, a leading global investment bank, is looking for an experienced Application Support Analyst to join their Front Office Technology team in London. You’ll be embedded within the equities business, working directly with traders, middle office, and technology teams across the full trading lifecycle.What you’ll do

Provide daily support for trading and post-trade workflows, particularly around booking, allocations, and commission issues

Support and troubleshoot workflows in Fidessa CTAC, CTM, FIX, and internal trading systems

Assist with onboarding new clients, building reports, and managing enhancement requests

Become the go-to person for booking/allocation and settlement processes

Own incidents through to resolution, contribute to UAT, and support global releases

What you’ll bring

Strong experience in equity trade support (cash, ETFs, swaps, etc.)Hands-on knowledge of Fidessa CTAC, FIX 4.4, and CTM workflows

Solid SQL skills and confident diagnosing application-level issues

Background supporting trading systems and working in front-office environments

Clear communicator who can handle pressure and multitask effectively

Bonus points for

Familiarity with automation/config tools like Ansible or GitHubExposure to RHEL or similar Linux environmentsDevOps interest or understanding, especially around low-latency platforms

Comfortable with occasional data centre visits (rack/stack, config work)The setup

Core hours: 9am–6pm with flexibility

On-call support rota

Occasional international travel (e.g. New York data centre visit)