Hospitality Manager - #1756572

Overview

Levy UK & Ireland is the premium hospitality partner to some of the most iconic venues in sport and entertainment. At Birmingham City Football Club, Levy delivers exceptional food, drink, and service to create legendary matchday and event experiences.

We are now seeking a passionate and experienced Hospitality Manager to lead the delivery of first-class hospitality at St. Andrew’s Stadium. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing high-profile events, and is committed to providing an outstanding guest experience.

Role Purpose

As Hospitality Manager, you will take ownership of planning, coordinating, and delivering hospitality services across matchdays and non-matchday events. You will lead a dedicated team, ensure premium food and beverage standards, and play a key role in creating memorable experiences for all guests. Your ability to lead from the front, uphold Levy standards, and enhance client satisfaction will be critical to the success of this role.

Key ResponsibilitiesEvent Planning & Coordination

• Collaborate with clients, event organisers, and internal teams to define hospitality requirements
• Develop comprehensive operational plans to ensure seamless service delivery
• Coordinate cross-functionally with catering, AV, and facilities teams to align logistics
  
  
  

Team Leadership

• Lead, motivate, and manage hospitality staff including supervisors, servers, and casuals
• Conduct pre-event briefings and regular team meetings to share objectives and standards
• Support team development through ongoing training and performance feedback
  
  
  

Food & Beverage Service Oversight

• Ensure the delivery of high-quality, innovative food and beverage offerings
• Work closely with the culinary team to align menus with guest expectations and dietary needs
• Oversee inventory control, stock rotation, and minimise waste
  
  
  

Guest Experience

• Drive a culture of service excellence and attention to detail
• Handle guest feedback promptly and effectively to ensure satisfaction
• Tailor the guest experience to suit a variety of events and hospitality tiers
  
  
  

Financial & Budget Management

• Manage budgets for hospitality operations including staffing, stock, and equipment
• Monitor costs and identify opportunities to maximise profitability
• Provide financial reporting and analysis as required
  
  
  

Health & Safety Compliance

• Ensure all health & safety and food hygiene standards are maintained
• Implement and enforce venue and Levy procedures to create a safe working environment
  
  
  

Technology & Systems

• Use hospitality software tools for event planning, staffing, and feedback management
• Leverage tech solutions to enhance service delivery and guest engagement
  
  
  

Client & Stakeholder Relationships

• Act as the primary hospitality contact for clients, vendors, and partners
• Build strong, professional relationships to ensure service continuity and client satisfaction
  
  
  

Continuous Improvement

• Lead post-event reviews to capture feedback and implement service enhancements
• Stay informed on industry trends and champion innovative ideas
  
  
  

Person Specification

Experience

• Proven experience in a hospitality or event management role within a stadium, hotel, or large venue
• Strong background in catering and F&B service delivery for premium clientele
  
  
  

Leadership

• Ability to lead and inspire large, diverse teams
• Experience in recruitment, training, and team development
  
  
  

Customer Focus

• Passionate about delivering world-class guest experiences
• Confident in handling high-pressure situations and resolving issues on the spot
  
  
  

Skills

• Excellent communication, negotiation, and interpersonal skills
• Strong organisation, multitasking, and project management abilities
• Financially astute with knowledge of budgets, cost control, and reporting
  
  
  

Flexibility

• Willing to work evenings, weekends, and all matchdays
• Adaptable and able to thrive in a dynamic, fast-paced environment
  
  
  

Knowledge

• Up to date with trends in food, beverage, technology, and guest services
• Familiarity with hospitality systems and health & safety compliance standards
  
  
  

Why Join Us?

• Be part of an iconic football club and contribute to its hospitality legacy
• Work with a passionate, supportive, and diverse team
• Enjoy a competitive salary and benefits package
• Access development and career growth opportunities within Levy UK & Compass Group
• Help shape unforgettable experiences at one of Birmingham’s most historic venues
  
  
  

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0906/41945001/52743218/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!