Customer Relations Manager - #1758871

Edgbaston Manor, Birmingham

We have an exciting new role for a Customer Relations Manager based at our Edgbaston Manor care home in Birmingham. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Anning House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities

• Achieve targets for resident occupancy and average weekly fee
• Promote the care home and drive enquiries through events, sponsorships, and PR
• Communicate accurate information to prospective clients about our facilities, services, and prices
• Monitor competitor landscape and identify market opportunities
• Collaborate with the Home Manager and Head of Departments
• Complete all required reports accurately and on time
• Available for evening and weekend meetings and events as required

What We're Looking For

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic
• Collaborative, sharing ideas and information
• Highly organised, managing multiple priorities
• Customer service oriented

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care
• Supportive, inclusive team environment
• Competitive salary and commission structure alongside a comprehensive benefits package
• Make a meaningful impact on residents’ lives

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.