Technical Infrastructure Manager - #1754228

Job Title: IT Technical Infrastructure Manager

Department: IT & EPOS Support

Reports to: Head of IT Infrastructure

Job Purpose:

The IT Technical Infrastructure Manager will be responsible for all infrastructure (on-premises/cloud-based or outsourced) and all partner performance involved in the delivery of infrastructure to our central, field-based, and remote site teams. The IT Technical Infrastructure Manager will also contribute to the continual development of the most appropriate technology, capacity, and resilience of systems to support our business’s ongoing growth and ambitions.

Responsibilities:

• Manage the day-to-day delivery of infrastructure services including Hosting, Android and Apple published applications, all Azure services, Microsoft Office 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi, and remote access.


• Technical management of Datacentres.


• Manage key suppliers involved in the delivery of infrastructure services.


• Negotiate with suppliers and contractors for infrastructure-specific products and services.


• Manage and drive infrastructure projects both internally and with our suppliers.


• Define and manage IT Disaster Recovery Strategy for infrastructure services.


• Manage and monitor operational costs attributed to infrastructure.


• Support the IT project delivery function to ensure that new solutions proposed by the Business are fit for purpose and meet the infrastructure design and strategy.


• Ensure appropriate security levels on all infrastructure services are maintained.


• Ensure all databases are supported, available, and performant.


• Ensure all infrastructure-related hardware, applications, and services are patched and up to date.


• Provide technical leadership, coaching, and line management of the infrastructure team.


• Responsibility for the delivery of new infrastructure and services, including Azure services.


• Provide clear and consistent documentation of system configurations.


• Contribute to the development and maintenance of technology roadmaps across the IT Infrastructure in collaboration with Architects and partners.

Stakeholders:

Internal:

• IT Service Delivery


• Architecture & IT Business Change


• Department Heads/Directors


• Business Architects


• Projects Team

External:

• All key suppliers involved in the management of infrastructure

Person Specification: Skills, Knowledge & Qualifications:

QUALIFICATIONS:

• University degree or equivalent or appropriate practical experience


• At least 5 years working in a similar role


• Relevant Microsoft certifications in either Azure, Modern Workplace, or Business Applications. Legacy retired MCSE qualifications may be considered subject to interview


• Cisco certifications CCNA, CCNP, CCIE would be highly regarded (or appropriate hands-on experience in lieu of)


• Wireless Design certifications would be attractive qualifications to hold


• Microsoft 365 certifications would be a bonus


• ITIL qualifications

SKILLS / KNOWLEDGE:

Essential

• Committed to continued learning and supporting the learning of others


• An excellent working knowledge of core networking and routing protocols, including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy, and associated Microsoft Windows Server-based networking technologies


• Experience in supporting enterprise wireless networks


• Comprehensive understanding of virtualisation technologies – VMWare and Microsoft specifically


• Working knowledge of modern storage technologies


• Excellent analytical and problem-solving capability with attention to detail


• Extensive Microsoft 365 experience


• Sound knowledge of public and private clouds with specific experience in Microsoft Azure


• Strong sourcing and supplier management skills


• Strong leadership and line management capabilities


• Experience of working within ITIL frameworks


• The ability to interface between the business and technology groups


• The ability to prioritise, work under pressure, and meet deadlines

Desirable

• Experience of working in the retail or hospitality industry


• Experience of Web technologies and support


• Budget Control


• Has a flexible approach to their role