Onsite IT Support Specialist - #1754223

TECEZE


Date: 8 hours ago
City: Birmingham
Contract type: Full time
Work schedule: Full day
TECEZE

Title: Onsite IT Support Specialist


Location: Birmingham & Surrounding Areas


Duration: 12 Months


Training Location: Milton Keynes (1-2 Days)


Locations:




  • Monday / Wednesday / Friday: Baskerville House, Broad St, Birmingham B1 2ND


  • Tuesday / Thursday: Birmingham ROC / Saltley Depot - 170 Duddeston Mill Rd, Duddeston, Birmingham B7 4AD


Locations to attend when required:



  • Birmingham New Street Station

  • Birmingham New Street PSB

  • Aston Hub


Key Responsibilities:




  • Deskside Support: OS reloads/rebuilds, hardware troubleshooting & repairs (Lenovo & others).


  • Network Support: Basic network understanding, port patching, switch location awareness.


  • Printer Support: Basic troubleshooting & print services support.


  • Ticket Management: Handle tickets via Service Now within SLA.


  • Client Interaction: Act as the onsite face of IT; strong communication & professional presentation required.

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