Referral and Progression Advisor - #1742935

Requirements

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This role is based at our Birmingham office, but will include outreach to job fairs and job centres.

Salary - £26,000 - £29,000

Benefits include:

• 25 days annual leave
• 9% combined pension
• Holiday trade scheme (subject to HMRC rules)
• Flexible benefits package
  
  

Work with key external and internal stakeholders, partners and employers, whom you will identify, engage with, influence and ultimately recruit onto programme, eligible 19+ learners, to undertake our (Adult Skills) education and skills programmes. Engage with learners and employers to support Adult Skills customers into sustainable employment opportunities.

Key Contacts & Relationships:

Internal

• Work as a key member of the team
• Continuous contact and relations with all operational colleagues
• Existing Maximus customers on programmes such as Restart to establish referral pathways generating eligible ASF referrals
• Contact at times with representatives within other MAXIMUS operating divisions e.g. Central Division.
  
  

External

• Employers, agencies and other stakeholders e.g WMCA, Employers, DWP/JCP, NCS etc.
  
  

Outreach and Partnership Engagement:

• Actively identify beneficial outreach and co-location opportunities with partner organisations to drive engagement.
• Establish and maintain effective working relationships with a range of professionals, agencies, employers and partners.
• Develop effective working relationships with a range of external agencies to provide individuals with opportunities to achieve their education/training and/or employment goals.
• Represent Maximus professionally at sector events, external meetings and seminars, as required.
  
  

Professional Relationships:

• Maintain professional relationships with learners, partners, employers and other colleagues, with particular attention to safeguarding, confidentiality and maintenance of professional boundaries.
  
  

Caseload (Performance) Management:

• Use MIS (inc. ILR) data to track learner enrolment volumes and address any trends towards shortfalls via increased engagement activities, open days, presentations at referral organisation/s etc.
  
  

Supporting Learners:

• Provide effective IAG to engaged individuals. Conduct initial engagement meetings with referrals to build rapport and interest in the ASF programs. Work closely with and advise the learner (and where appropriate, employer/s) on the most appropriate route and level of learning.
• Assess learners’ basic skills levels and needs using their CVs, screeners, assessments, and diagnostics tools alongside their prior experience/attainment and aspirations.
• Developing robust Individual Learning Plans (ILPs) with learners detailing e.g. career aspirations, any additional support required and SMART targets
• Carry out learner enrolments onto suitable programme/s (inc. induction/s) so that targeted enrolment volumes are met each month and ensure a smooth handover of learners to their nominated Trainer.
• Support learners to find suitable job vacancies and track in to employment progression once courses complete.
• Provide effective IAG post course completion to learners to support finding employment opportunities.
  
  

Program Development:

• Develop collaborative working relationships with local referral organisations (and where appropriate, employers) to generate training programs to support learners into employment or undertake training/progress in-work.
  
  

Contractual Compliance:

• Ensure contractual compliance by accurate data entry, record keeping and completion of relevant project documentation.
  
  

Continuous Improvement:

• Track/measure outcomes via learner, employer and stakeholder feedback/surveys informing continuous improvements.
  
  

Essential

Qualifications & Experience

• Level 2 in Functional Skills English and Maths
• FE/Employability sector experience
• FE / HE / Skills / Employability knowledge
• IT literate
  
  

Desirable

• IAG at level 2 or above
  
  

Individual Competencies

• Drive and determination to achieve objectives and targets.
• The ability to grow and maintain candidate numbers in line with budgets and delivery profiles.
• Self-motivated with a pro-active ‘can-do’ attitude.
• Confident and enthusiastic.
• Positive attitude at all times.
• Working on solutions not building barriers
• Versatile and resilient - Ability to deal with challenging situations whilst remaining calm.
• Team player - actively seeks to work in collaboration for others for the benefit of the team.
• To work flexibly as required, which may require some working during evenings and weekends.
• Undertake any other tasks and responsibilities appropriate to the level of this post.
• Comply with all Maximus policies and procedures including all statutory responsibilities; including and not limited to Health & Safety, Safeguarding, Prevent and Diversity, Equity and Inclusion.
• Strong interpersonal skills, specifically around listening, questioning, presenting, building relationships and demonstrating initiative.
• Influence persuade and motivate others.
• Good networking skills - ability to liaise at all levels.
• Plan prioritise and implement workloads to timescales.
  
  

Travel Requirements

• Willingness to travel and work across Birmingham (Essential)
• Full driving license and vehicle owner (Desirable)
  
  

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

26,000.00

Maximum Salary

£

29,000.00