Income Management Officer - #1729190

Ref 90503/ Income Management Officer (Homes & Communities)

Holliday Street, Birmingham

£30,503.19 to £32,937.00 per annum, plus £1680 car allowance

37.5 hours per week

Permanent

About The Role

Are you target driven, proactive and passionate about delivering excellent customer service? An exciting opportunity has arisen for an experienced Income Management Officer to join the Income Management Team at Trident Group.

You will play a key role in maximising income for the Group along with helping our customers to sustain their tenancies.

Main Responsibilities

• To maximise collection of rent and reducing arrears on a geographical patch of properties.
• To provide a proactive customer focused service to Trident customers.
• Ensure all rent accounts are monitored regularly and prompt action is taken to prevent rent debt or the escalation of rent debt for our customers, in line with our policies.
• To carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention.
• Maintain up-to-date knowledge of housing and welfare benefits, providing information and signposting customers to relevant agencies.
• To prepare cases for court and represent Trident Group in possession cases as necessary.
• To ensure that clear and up to date information is maintained on Tridents CRM.
• To work in partnership with external agencies to ensure that Trident Group is delivering a responsive service and maximising income recovery.
• Achieving agreed performance targets for the collection of rent and reduction in arrears.
• To attend meetings and carry out duties outside of normal office hours when necessary for the delivery of the service.
  
  

The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options
  
  

About You

• Experience of working within a social housing environment and income recovery
• Experience of preparing court papers presenting cases at County Court
• 5 GCSE’s or equivalent to include maths and English or other relevant professional qualifications
• Good understanding of social housing issues
• A demonstratable knowledge of best practice in income management and debt collection.
• A demonstratable knowledge of Housing and Welfare Benefits.
• Computer literate understanding of spreadsheets and ability to use various software packages.
• Ability to use own initiative in dealing with a wide variety of people.
• A working knowledge of legislation and the regulatory requirements relevant to the department.
• Experience of working within a busy environment.
• High level of numeracy and literacy
• Understanding of health and safety responsibilities, including lone working.
• Experience of working with Microsoft applications
  
  

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
  
  

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

Our Core Values:

• Trustworthy - We earn trust by being open, honest and fair
• Collaborative - We work as one team to achieve our goals
• Accountable - We take responsibility and do what we say we will do
• People Focused - We will always put people at the heart of everything
• Caring in all we do - We care about providing a great service and helping people
  
  

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people
  
  

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).