Billable works coordinator - #1719341

Better places, thriving communities.

Do you possess strong admin skills you have acquired working for an M&E company or within Facility Management? Do you like planning, arranging and prioritising a wide range of tasks?

We are looking for a Billable works coordinator to join the DfT contract for the duration of a maternity cover: a candidate showing a positive attitude to challenge and who enjoys a busy environment to support the contract in billing chargeable pieces of work.

Owning previous experience or interest in FM and service delivery , you can demonstrate a high level of precision and customer focus.

Due to the nature of the site the successful candidate need to pass a BPSS check prior to starting the role.

The role is based in our new offices near Birmingham International airport and a 5 minute walk from the train station.

What would be your duties?

• Assign billable pieces of works to right contractors or to the Regional team and send relevant info to obtain an estimate
• Raise and submit quotations, answering queries raised by clients
• Raise or revise and submit purchase orders
• Instruct self-delivery job using auto scheduling system
• Update, attach all the required paperwork in order to close and bill in a timely manner
  
  

You will be the preferred point of contact for a Region and will conduct regular calls with Ops team and suppliers to manage the lists of jobs to update. Clients, colleagues and partners can contact you, by email but also by phone, to assist on chases, queries, incidents and complaints that you are to respond to and escalate while keeping customers informed of status and progress.

You submit quotes, raise Purchase Orders, arrange works, ensure RAMS are reviewed and H&S is prioritised even when reactively arranging “business critical” attendances: you find the best solution while working in fast paced environment.

You maintain an adequate amount of job opened in your “queue”, managing any backlog, updating relevant party often and adding job log notes to allow accurate reporting, and closing jobs rapidly, attaching completion evidence and all the cost.

You will also follow right process and liaise with Project department to ensure work requiring CDM are fed via the right process.

What should be your skills and experience to apply?

• Ideally with some Customer service experience, you can demonstrate know-how to respond to and acts on client's
• You should have high levels of integrity as dealing with sensitive data as well as ability to listen attentively, identifying important information and capture them correctly
• You are a Problem solver and have a Can-do attitude: you haveskills to resolve difficult and complex customer issues and complaints: we would expect you to develop positive relationships with all customers and colleagues, and to actively offer support
• You listen and talk to others to break down barriers and find ways to resolve conflict. You contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude, meeting attendance demand and being flexible to meet business need as the need arises.
• You can handle various tasks and prioritise, you know how to work under pressure, always aiming to reach targets and possess some Finance Awareness to understand activities such as raising quotes, purchase orders, looking at invoices; you are Computer literate, notably in MS Office and/or service request software, comfortable using Excel and working using spreadsheets
  
  

Knowledge of FM and alike software packages an advantage; if Maximo, would be a plus

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Singh at [email protected].

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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