IMIS Specialist - #1712114

Job Title: CRM & Business Systems Specialist

12 Month FTC

Flexible working arrangements with travel to Tamworth office as required

Location: Hybrid (Combination of remote and office-based working)

Reports To: Chief Executive

About Us

The Guild of Architectural Ironmongers (GAI) is the leading professional body representing the architectural ironmongery industry. We are committed to providing our members with top-tier education, expert technical guidance, and well-earned industry recognition. Our mission is to drive excellence across the profession and deliver comprehensive support to our members.

The Role

We’re looking for an experienced and proactive CRM & Business Systems Specialist to take the lead on improving, optimising, and ensuring effective adoption of our membership management and engagement systems. You'll play a pivotal role in supporting our operational processes, enhancing member engagement, delivering efficiency across teams, and integrating systems like Learning Management Systems (LMS) and AI-powered tools.

This is an opportunity to make a significant impact, working closely with internal and external stakeholders to align our systems with the organisation's strategy and objectives.

Key Responsibilities

You will have the expertise and leadership to support a wide range of CRM and business systems projects. Your key responsibilities would include:

1. Process Improvement & Automation

• Analyse inefficiencies in current business workflows and identify optimisation opportunities across systems (CRM, website, CMS).


• Collaborate with stakeholders to define business requirements and deliver meaningful solutions.


• Develop process maps, streamline workflows, and implement automation to enhance overall operational efficiency.


• Leverage AI tools and data-driven insights to deliver impactful technological improvements.

2. Project Management

• Deliver structured programmes of work, managing multiple CRM-related projects from initiation to completion.


• Engage with both internal teams and external vendors, ensuring timely delivery of system enhancements aligned with business objectives.

3. Training & User Adoption

• Empower the team to make the most of our CRM (IMIS) via training programmes, user guides, and best practice documentation.


• Act as a go-to resource for technical user support, driving system adoption and ensuring consistently effective use of tools.

4. Governance

• Set up governance frameworks to oversee the IT systems, with policies to ensure consistency and compliance.


• Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals.

5. Data-Driven Insights

• Manage and enhance our data strategy, ensuring accuracy, integrity, and usability.


• Develop reporting tools and dashboards that help identify member engagement trends and drive strategic decisions.

What You’ll Bring

We’re searching for a detail-oriented and technically skilled individual with a proven ability to align business systems with organisational goals.

The ideal candidate will have:

• A degree in IT, Computer Science, Business Systems, or a related field.


• Experience with CRM platforms, ideally IMIS, and familiarity with other business systems (CMS, LMS, etc.).


• Strong analytical and problem-solving skills for driving impactful solutions.


• Expertise in business analysis, including process mapping, requirements gathering, and translating technical concepts into user-friendly guidance.


• Proven success in project management for CRM or system enhancements.


• Knowledge of data management, system integration, automation processes, and AI technology.


• Strong communication skills, with the ability to engage and collaborate with stakeholders at different levels.

What We Offer

By joining the GAI, you’ll become part of a forward-thinking organisation dedicated to innovation and excellence. We offer a challenging, collaborative environment where your contributions will make a tangible difference. This is a hybrid role, offering flexible working arrangements to promote work-life balance whilst ensuring meaningful collaboration within the team.