Student Support Team Manager - TLG College (Birmingham) - #1699270

Company: The Language Gallery (TLG)

Position: Student Support Team Manager

Contract Type: Permanent, Full time

Location: Birmingham

Salary: Highly competitive

Who We Are

The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. Aided by our strong partnerships with St. Mary’s University (Twickenham London), Bishop Grosseteste University (BGU), we welcome over 78,000 students currently studying around the world in 42 international locations based in some of the world’s biggest cities, from London to Singapore. We currently have 3 campuses and have ambitious growth plans – which makes for an exciting time to join TLG!

At the very heart of our vision is a student-centred learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.

Why join us:

TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

Position:

At TLG, we’ve had huge uptake in student numbers coupled with our new partnership with Bishop Grosseteste University (BGU) and this demand had led us to opening a new campus in Birmingham and Nottingham, which is in addition to our two campuses in London. Therefore, we’re looking for a Student and Academic Support Officer to join us in a permanent capacity in Nottingham!

The Student Support Team Manager will be engaged in performing a clearly defined range of front-facing customer service and administrative tasks alongside teaching responsibilities as required. The role holder will have excellent customer service, as well as teaching skills to enhance the experience of TLG for all students as well as internal and external stakeholders. The post holder will chair team meetings and any training required and work with a hands-on approach to ensure the centre runs smoothly and is fully compliant.

The pillars of TLG are:

• Student retention
• Student progression
• Student satisfaction and wellbeing
  
  

Role responsibilities :

• Ensure the work of the Student Support team is focused, coherent and effective
• Deal with student/visitor queries, conducting premises tours and referring to other members of staff where necessary.
• To plan and lead Student Support Team meetings as and when necessary
• Assist and welcome staff/students/visitors to the school
• To keep up to date with any new initiatives or changes in legislation relevant to safeguarding and emotional health and well-being
• Keep centre-specific information up to date: visitor guides, handbooks, welcome packs etc
• Maintain accurate student records on the database
• Monitor and record attendance from class registers and contact absent students as necessary as per company policy. Monitor student holidays.
• Assist/manage the accuracy of information on the weekly starter lists, liaising with admissions team, business developers, recruiters, to identify and locate non-arrivals and late arrivals. Send new starters all necessary documentation.
• Produce a varied monthly social programme. Ensure all activities follow safeguarding procedures, risk assessments and students/staff are informed.
• Demonstrates consistent Student progression and achievement statistics
• Submission and completion of regular tasks to be on time, done correctly and according to company policies where applicable
• Compliance with UKVI/BC regulations
• Behaves in line with TLG’s policies, rules and internal guidelines and demonstrates awareness of UKVI regulations
• Ensure complaints are dealt with according to policy.
• Hold the emergency phone on rota with other staff.
• Ensure compliance to the visitor management policy. Ensure all guest speakers have been risk assessed for possibility of extremist views.
• To provide advice and guidance to the Student Support Team
  
  

What we offer our colleagues:

My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers.

Employee Assistance Program (EAP) – a dedicated 24/7 access platform

A great suite of In-House, CPD and other Training & Development opportunities on offer

A great Refer-A-Friend (RAF) scheme in operation.

Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.

Eyecare vouchers

Various other benefits on offer from being part of Global University Systems (GUS) education network.

Requirements:

Role Requirements:

Essential:

• A friendly, polite and helpful attitude in all social interactions
• Personal flexibility and reliability
• Good written and spoken English skills
• Knowledge about admissions procedures
• MS software packages, especially Excel
• Good written/spoken ability in other languages (centre specific)
• Strong verbal and written communication skills.
• Resilient, empathetic, and culturally competent leadership style.
• Highly organised, detail-oriented, and adaptable to changing priorities.
• Experience in customer service / administrative role
  
  

Desirable :

• Significant experience in academic or student support within a further or higher education setting.
• Experience in line management or team leadership roles.
• Proven track record of using data to improve student retention, engagement, and outcomes.
• Experience working with students from diverse backgrounds, including widening participation groups.
• Experience in safeguarding and student wellbeing processes.
• Experience in designing and delivering staff training or team development programmes.
  
  

Qualifications/Education :

Essential :

• Knowledge of current UK GDPR legislation
• Knowledge of current PREVENT legislation
• Knowledge of current Safeguarding legislation
  
  

Desirable :

• Bachelor’s degree in Education, Business, Social Sciences, or related field.
• EnhancedDBS(transferrable)
• SafeguardingLevel 1+2
• First Aid Cert
  
  

Other information:

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.

It’s quick and easy to apply for a role at the GUS. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

We acknowledge receipt of your resume for a position at The Language Gallery and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.