Operations Service Manager - #1694389

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Join MSI UK as an Operations Service Manager and embrace diversity by thriving together.

Location: Birmingham, West Midlands

Contract Type: Permanent

Hours: Full time, 37.5 hours

Salary: £37.522.87 - £42,213.23 dependant on experience

Reporting directly to the Regional General Manager, the Operations Service Manager will drive our Treatment Centre Operations team to achieve exceptional results in line with our organisational vision. Your primary responsibility will be to provide effective leadership and management for the Treatment Centre Operations team, ensuring operational priorities align seamlessly with our overall goals. You will manage and optimise resources, including personnel, consumables, equipment, and property, to ensure smooth and efficient operations.

Collaborating closely with fellow Operations Service Managers and other departments, you will play a vital role in achieving our organisational objectives and ensuring the delivery of safe and sustainable services. Your role will also involve traveling to Community Treatment Centres as needed, deepening your understanding and enhancing your impact.

To excel in this role, you need to demonstrate key skills such as role modelling desired behaviour's, effective collaboration, and the ability to inspire and lead a motivated, productive team. You should be capable of making sound business decisions independently, providing exceptional client-focused service, and taking ownership of tasks while working autonomously. Experience in a healthcare setting or with the Care Quality Commission is also advantageous.

You will support with the set up of new sites across the Region which will include:

• Supporting the RGM with the strategic planning and execution of new site setups within the region
• Collaborating with cross-functional teams to ensure seamless integration of operations, technology, and personnel
• Recruitment, induction, and training of a full service delivery team
  
  

For more information about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Operations-Service-Manager.pdf

What’s in it for you?

Benefits

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, thousands of perks through Blue Light card and Free Parking!
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.
  
  

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note;

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.