Assistant Case Manager - #1692140

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

This exciting opportunity sits within the Restructuring & Resolution team, where you will broke a wide variety of risks, subject to an insolvency process. As a Case Manager you’ll have additional account handling responsibility and will place and manage risks with scheme and open market insurers across multiple classes of cover.

You’ll ensure that responsibilities are completed in accordance with Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service to clients.

What you’ll do

• Create comprehensive client and broking documents as required.


• Obtaining quotes, indications and endorsements.


• Technical duties (including data entry, credit control, bordereau production and chasing subjectivities).


• Assist in planning the most appropriate insurance programme for the client’s demands and needs.


• Develop strong relationships with markets, clients & colleagues.


• Maintain any ongoing delegated authority contracts appropriately and cost effectively.


• Develop strong relationships with insurers.


• Deal with client quote requests, placements, renewals and mid-term adjustments.


• Ensure transactions are conducted with full transparency & accuracy.

Who we’re looking for

• Ideally 2+ years commercial insurance experience but training will be provided in Restructuring & Resolution Insurance.


• Negotiation and influencing skills.


• Enjoy solving problems.


• Team player, networks and able to build sustainable relationships.


• Professional and personable.


• An ability to learn.


• IT Literacy with a working knowledge of Word and Excel required.


• Good organisational skills and ability to multitask and plan own workloads.


• Strong attention to detail and ability to produce accurate work under pressure.


• Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new


• We support each other in the small everyday moments and the bigger challenges


• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new


• We support each other, in the small everyday moments and the bigger challenges


• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.