Customer Support Advisor - #1691844
ATS Euromaster
Customer Support Advisor – Inbound Team
We are currently recruiting for several Customer Support Advisor positions, including one full-time role (37.5 hours per week) and multiple part-time roles (20–25 hours per week). Shifts are scheduled between 6:00 AM and 8:00 PM, Monday through Sunday.
When you join ATS Euromaster, you will be part of a nationwide tyre retailer with over 50 years of experience, operating out of more than 150+ service centres across the UK. We are also part of the Michelin Group of companies, so you know you will be joining a reputable business that invests in its people.
Job Summary
As a Customer Support Advisor, you will provide a high standard of both inbound and outbound telephone support and associated administrative tasks within the Call Centre. Delivering outstanding customer service to both internal and external customers within a critical timeframe. Complying with customer service level agreements and internal procedures to achieve defined key performance indicators.
Key Areas of Responsibility as a Customer Service Advisor
- Respond to all incoming calls within the Call Centre as required
- Obtain relevant information from customers in order to correctly identify their requirements
- Accurately and efficiently enter information reported onto the relevant systems
- Correctly follow policy instructions relating to the handling of information for each customer
- Identify appropriate resource to deploy based on customer requirements
- Deploy job to appropriate ATS Euromaster location and/or person, in an efficient and effective manner
- Ensure all work is carried out to the highest level of accuracy
- Ensure individual KPIs are achieved and maintained
- Follow the agreed escalations procedures
- Adapt approach depending on customer situation
- Work flexibly to support 24/7 365 operation
- Fully understand our customer’s expectations in order to manage the requirements of the deliverables
- Fully conversant with all systems used within the department
- Strive to maximise internal and external customer satisfaction
Role Requirements:
- basic UK geography
- Working to tight deadlines
- using IT systems
- providing outstanding customer service
Benefits as a Customer Service Advisor:
- 33 days’ holiday pro-rated (inclusive of bank holidays)
- Michelin pension scheme
- Life assurance & income protection (as a member of our pension scheme)
- Share incentive plan
- Enhanced maternity & paternity pay
- Employee recognition & long service award schemes
- Employee assistance programme
- Healthcare cash plan options
- Competitive staff discount scheme on our range of products and services
- Discounts on holidays, shopping, restaurants and much more, all through our ‘Lifestyle’ employee benefits-programme
- Salary sacrifice schemes, including cycle2work
- Free onsite car parking
ATS Euromaster is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of race, religion, sex, sexual orientation, age, disability or any other status protected by law.
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