Scheduler - #1687720

SCHEDULER FOR A PERMANENT POSITION IN BIRMINGHAM

Job Title: Scheduler

Location: Birmingham

Salary: £28-30k per annum

24 days annual leave (+ public holidays)

Life Cover equivalent to 1.5 times annual salary

24/7 Employee Assistance Program and access to mental wellbeing app

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Responsibilities for Scheduler role

• Scheduling and Workflow Management: Efficiently schedule appointments using the relevant planning / response system, ensuring that all tasks are allocated and completed within client timescales.

• Client and KPI Management: Work closely with clients to meet their specific requirements while ensuring that all Key Performance Indicators (KPIs) are achieved consistently.

• Routing and Efficiency: Develop and maintain productive and efficient work routes for engineers, optimising their time and resources to meet project deadlines.

• Variation Processing and Follow-Up: Handle any project variations, ensuring that these are processed promptly and that necessary follow-up appointments are arranged in a timely manner.

• Administrative Support: Administer invoices, conduct customer satisfaction surveys, and maintain accurate records in line with company procedures.

• Stakeholder Coordination: Liaise with client counterparts, Operatives, Supervisors and customers to ensure smooth project operations and communication.

• Quality and Standards Compliance: Adhere to and promote company quality standards, procedures, and processes in all aspects of work.

• Property and Workspace Management: Maintain company property, ensuring that work areas are clean and tidy, and that all health and safety guidelines are followed

Essential experience for Scheduler Role:

• Excellent organisational skills with the ability to manage multiple tasks and priorities effectively.
• Professional attitude and approach to work, maintaining a high standard of conduct at all times.
• Competence in operating MS Office software, particularly Excel and Word.
• Previous experience in an administrative role, preferably within a similar industry.

Desirable:

• Experience working within partnership arrangements, particularly in the context of responsive repairs contracts.
• Understanding of local government operations and familiarity with Registered Social Landlords (RSLs).
• Knowledge of appointment processes and systems used in construction or regeneration services.