Operations Coordinator - Birmingham (Part-Time - 4 days) - #1675011

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As members of the Operations Team, we celebrate and cherish our clients by making sure they live the most seamless and personalized experiences. We uphold the utmost standards of operational excellence, always maintaining a neat & organized store and overseeing all retail & stock operations.

Thoughtful

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
• Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures
• Contribute to pristine store presentation and support the team with effective operational organization on all services to deliver an elevated experience (e.g., hospitality, personalization, service, catering, gifting, etc.)
• Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash etc.)
• Support store opening / closing procedures (key holders)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
  
  
  

Curious

• Leverage knowledge and passion for the Tiffany & Co. brand to support Client Advisors, curate memorable experiences, handle ad-hoc requests seamlessly
• Connect with clients and teams by asking strategic questions and establishing lasting relationships
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
  
  
  

Optimistic

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption
  
  
  

Responsibilities

Your Profile

• Must currently hold right to work in the UK
• 2-3 years of prior experience in retail operations with comprehensive knowledge of merchandising, client service, administration
• Organized, detail-oriented and efficient, with a track record in retail operational excellence (stock, payment, security, maintenance, etc.), preferably in a luxury environment
• Service-oriented with knowledge of luxury etiquette
• Demonstrated ability in implementation of operational tools and novel processes
• Collaborative and supportive team player with strong interpersonal skills
• Solution-driven, proactive and agile in fulfilling ad-hoc operations requests
• Strong analytical skills with proficiency in Microsoft Word and Excel
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Preferred: A college/university degree