Solutions Director - #1673224

Solutions Director - Hospitality

London hybrid - 3 days onsite

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

We’re seeking a talented Solutions Director to play a pivotal role in ensuring innovative, scalable and secure technologies are delivered to support the transformation of the businesses hospitality platforms.

This role demands proven hospitality industry expertise in designing and implementing complex enterprise solutions across various domains, whilst being able to direct the strategic direction of Hospitality Solutions.

Solutions Director Key Responsibilities:

• Architecture Design: Develop scalable, secure architectures to modernise global enterprise systems.


• Technical Strategy: Dramatically reshape the financial ecosystem through outlining and integrating the correct technologies/systems to support the business.


• Internal Standardisation: Ensure there are standard processes/systems across the business are defined and successfully implemented


• Performance and Security Optimisation: Enhance system scalability, reliability, and performance across the ecosystem.


• Cross-Functional Collaboration: Partner with senior technology leadership, product management, DevOps, and infrastructure teams to align solutions with business needs.


• Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes.

Desired Experience:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field


• Proven experience delivering technology projects both in-house and outsourced at a global level


• Deep knowledge of retail/hospitality and experience working in a multi-location international organisation


• Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions


• Proven experience leading large-scale Hospitality & retail platform architectures (e.g., Opera, Simphony , Stock Mgt Platforms)


• Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies


• Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP)


• Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management.


• Experience leading cross-functional teams in high-demand environments, demonstrating the ability to collaborate with product, marketing, operations and customer experience departments.


• Knowledge of security and compliance standards (e.g., PCI-DSS, GDPR) relevant to commerce systems and transactional platforms.

Interview Process:

• Recruiter Call


• Hiring Manager Intro


• 1-2 stage Panel Interview

Our recruitment process typically takes around 4-5 weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.

We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.