Customer Care Professional - #1672531

Key Responsibilities:

• Ensure all orders are placed and validated accurately within the order cut-off time.


• Manage order processing, customer contact, liaison with 3PLs and market functions, and customer master data.


• Maintain and manage EDI orders, review EDI blocked orders, and manage customer portals and catalogues.


• Create backorder and delivery notification reports.


• Manage email inbox, responding quickly and efficiently to queries and requests.


• Perform daily order checks to ensure order blocks are maintained and updated to avoid delays.


• Respond to customer telephone calls, ensuring queries are answered as efficiently as possible.


• Measure success through clear objectives and KPI reports to support daily activity and performance measurement.

Skills & Experience:

• Demonstrates a sense of urgency in ensuring work is completed quickly and accurately.


• Strong communication skills, both oral and written, ensuring desired outcomes are understood and achieved.


• Good interpersonal skills, able to interact at all levels and develop relationships within the organizational structure to assist in goal achievement.


• Ensure all work is completed within required deadlines and all audit reporting is actioned.


• Coordinate and assist with audit requirements.


• Proficient in standard software applications including Microsoft Outlook and advanced Excel skills, with a complete understanding of Sales and Distribution modules of SAP.


• Sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.

Qualifications/Education:

• Proven experience in customer service and order entry.


• Ability to communicate at all levels within the organization.


• Proven data analysis skills and the ability to translate tasks into action plans and deliver to timelines.


• Experience and knowledge of SAP/ESKER (preferable).


• Proven experience in customer/distribution, preferably in a healthcare environment.


• Strong motivational skills.


• Competent in using Excel and Word.


• Proficient communicator, both written and verbal.


• Able to operate in a team environment.

Language:

• Speaking: English, French, and Dutch


• Writing/Reading: English, French, and/or Dutch