Salesforce Support Analyst - #1665724

The Salesforce L2 Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Salesforce estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the Salesforce estate from the current team to helping establish a fully fleshed out service.

The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.

The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.

For this role you MUST either holds or can be cleared for SC and NPPV3 clearance

• Maintain Salesforce applications and configurations using Sales, Service and Experience Cloud


• Perform hands-on configuration and troubleshooting of solutions


• Build/maintain efficient, reusable and reliable documentation


• Identify bugs and devise resolutions to these defects


• Work alongside to provide the client with quality solutions to complex problems


• Work across a varied technical stack


• Some travel to NTT DATA offices in London/Birmingham and occasional travel to client site in Southern England may be required

• Salesforce administration experience


• Experienced with Salesforce Sales, Service and Experience Cloud Configurations 


• Experience working with Salesforce Flows (e.g. screen flows, triggered flows, API flows) 


• Experience working with Salesforce Lightning Record pages (e.g. dynamic forms, conditional visibility, advanced layouts, buttons / links / actions, Record Types) 


• Awareness of Salesforce custom objects / custom fields (inc. complex formula fields and managing lookup relationships, picklist management) 


• Awareness of Salesforce List Views, Related Lists, Reports 
  
  Or equivalent low-code / business data modelling SaaS / application experience with an aptitude to quickly learn and adopt new technology. 


• Experienced with version control and some form of CI/CD deployment pipeline (preferably Bitbucket) 


• Jira / Confluence or equivalent workflow / online documentation  


• Ideally qualified with the following certifications: Salesforce Administrator (essential), Salesforce Platform Developer I (preferred), Salesforce App Builder (desirable)


• Salesforce Trailhead Rank: Mountaineer (preferred)


• Strong troubleshooting and problem resolution skills


• Should have experience with platform monitoring and maintenance


• Should have experience of integration technologies (preferably Mulesoft)


• Share knowledge inside the technical team, promote engineering culture


• Attention to detail, client facing experience, results oriented, analytical thinking


• Experience working in a fast-paced environment


• Confident leader with excellent communication and interpersonal skills.


• Ability to engage project and service stakeholders up to a senior level with confidence.


• Strong analysis and troubleshooting capability


• Methodical approach to problem solving and attention to detail.


• Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures. 

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.