Call Center Assistant - #1663729

Call Centre Assistant – Vehicle Repair Bookings

Department: Customer Service / Service Centre

Reports To: Call Centre Supervisor / Service Manager

Location: Erdington, Birmingham, Full time, Office Based

Contract: Permanent

Working Hours: Monday to Friday 08.00am-16.00pm or 11.00am-19.00pm

About Us

Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales. The company was founded in 1993 and is headquartered in Cologne (Germany).

We currently have a team of several thousand people located in 45 nations, and more than 90 locations in 21 countries, working daily at the core of the industry. Our drive is passion, team spirit and professionalism in everything we do, and our success is based on the satisfaction of our customers, which makes us stand out as a premium supplier within the sector.

We are looking for experienced Call Centre Assistants to work within our Customer Service Centre

Purpose of the role

To provide excellent customer service by handling inbound and outbound calls related to booking vehicle repairs and servicing. This role ensures a smooth customer experience from the initial inquiry through to confirmed workshop appointments.

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding vehicle repair


• Book appointments with customer


• Confirm availability, estimated repair durations


• Provide customers with accurate information


• Follow up on existing bookings and update customers on changes or delays


• Handle cancellations, reschedules, and general customer concerns


• Liaise with mechanics, and other departments to ensure seamless coordination


• Maintain accurate customer records and notes in the internal system


• Meet performance targets related to call handling, bookings, and customer satisfaction

Requirements

• Strong telephone communication and interpersonal skills


• Customer-focused with a polite, professional attitude


• Ability to manage bookings and scheduling efficiently


• Basic understanding of vehicle servicing and repair terminology (training can be provided)
  


• Competent with internal call centre systems and standard computer applications


• Previous experience in a call centre or automotive environment is preferred


• Clean UK/ or equivalent Driving Licence


• RTW in the UK without restrictions (PLEASE NOTE WE DO NOT OFFER SPONSORSHIP)
  

Desirable Attributes

• Calm under pressure and able to handle high call volumes


• Strong organizational skills and attention to detail


• Ability to work well both independently and in a team


• A passion for delivering excellent customer service

If you are passionate about delivering outstanding customer service and want to be part of a vibrant team at Formel D, we invite you to apply today!