General Manager (Maternity Cover) - #1663672

General Manager

We are seeking an experienced and dynamic General Manager to join our team on a maternity cover basis for 1 year. This role offers an exciting opportunity for a motivated professional to lead and oversee daily operations, ensuring efficiency, excellent customer service, and improving operational processes.

Key Responsibilities

Finance

• Maintain and update the business forecasts, ensuring accurate financial planning.


• Provide reporting for our Senior Leadership Team, supporting strategic decision-making.


• Conduct P&L reviews, reporting monthly financial adjustments.


• Manage billing operations, including issuing invoices, reviewing recurring revenue, and ensuring accuracy.


• Raise payments and conduct bank reconciliation.


• Support credit control processes, ensuring timely payment collection and financial stability.


• Issue customer statements and direct debit notifications, ensuring accurate billing communication.


• Run depreciation schedules, ensuring accurate asset management.


• Oversee and optimise the finance suite systems and workflows.

Operations

• Lead the Business Services team, providing leadership, management, and accountability to ensure operational efficiency, team development, and business success.


• Identify areas of improvement in operational processes and implement changes that enhance efficiency.


• Maintain and track key operational and financial metrics, presenting regular reports to senior leadership.


• Oversee office logistics, ensuring smooth daily operations of the business.


• Maintain and update company policies and procedures, ensuring compliance with industry regulations, health & safety, ISO 27001 and GDPR standards.


• Implement and manage ConnectWise PSA updates and system changes.


• Maintain accurate records of contracts, assets, and renewal dates internally and for clients, ensuring compliance with service agreements.


• Assist the sales team with contract preparation, amendments, and updates.


• Compile board meeting updates, providing financial and HR insights and updates.


• Organise and coordinate company events to enhance team engagement and morale.

HR

• Oversee HR-related functions, acting as the key liaison between the business and our outsourced/group HR team for all internal matters.

Experience and Skills

• A clean UK Driving license and own car


• Proven experience in a General Manager or Operations Manager role (or similar).


• Strong leadership, communication, and problem-solving skills.


• Ability to work in a fast-paced environment and adapt to challenges.


• Financial acumen and experience managing budgets/forecasts.


• Excellent organisational and decision-making abilities.


• Availability to commit to the full maternity cover period.


• Previous experience in a B2B IT-related industry.

Technical Knowledge

• Familiarity with Xero, finance systems, HR management systems, ConnectWise PSA (desirable)

Qualifications

• Business Management/ Operations Management or a related field degree


• Professional qualifications (desirable but not mandatory)


• ISO 27001 knowledge (desirable)


• Equivalent experience and knowledge