Wychall Lane Surgery - Practice Manager/Business Manager - #1659578

Wychall Lane Surgery is a GP Practice operating out of one site in South Birmingham. It is a very successful practice offering a range of services to a population of approximately 8,000 people. We are seeking an experienced Business Manager/Practice Manager to lead our team. Our aim is to provide the highest possible standard of patient care and support, and we would like an individual to work alongside our 6 Partners to achieve this aim. We are part of Our Health Partnership, the UK's biggest GP Partnership. The person we are looking for will have significant experience at a senior level and be able to show successful strategic insight and evidence of working alongside senior colleagues.

Our Practice is looking to strengthen our team to work alongside our Partners and work with our current clinical and admin teams. If you are an efficient and effective manager we would love to hear from you.

In conjunction with the GP Partners, to manage and coordinate all aspects of managing the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice is compliant with all NHSE and CQC regulations and achieves its long-term strategic objectives in a safe and effective working environment.

The main duties are:

• To support a culture that is focused on the delivery of very high standards of patient care.


• To ensure that the Practice is always delivering to the highest standard, always ready for CQC.


• To ensure the profitability and efficiency of the Practice, in line with NHS and legislative guidelines.


• To provide strategic input to the practice to ensure the delivery of an effective and efficient service at all times whilst maximising profitability.


• Liaison with the wider Health Partners (ICS) and other agencies whilst seeking to enhance opportunities for business development.


• To ensure compliance with current Health and Safety legislation.


• To successfully manage the expectations of all business stakeholders whilst achieving mutually agreed outcomes.


• To act as a key management link within the PCN and interactions with other PCNs and OHP.


• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.


• Management of all clinical and administrative staff.

• Evidence of a commitment to continuing professional development.


• Experience and success of communicating with and managing people.


• Experience of working in teams; able to promote teamwork and employee satisfaction.


• Experience in managing complex financial budgets.


• Excellent negotiating and conflict management skills.


• Planning skills and ability to prioritise.


• Previous experience in NHS GP Practice Management.


• Experience of working in a multi-faceted environment at a senior level.


• Effective communication, oral and written, and excellent interpersonal skills.


• Approachable with the ability to listen and empathise.


• Delegation and empowerment of staff.


• A solutions-focused approach to problem solving.


• Good time management.


• Able to complete and finish work.


• Highly computer literate.


• Customer service and complaints resolution.


• Able to manage change and cope with pressure.


• Networking and facilitation.

• Motivational.


• Personable and approachable.


• Self-motivated and confident, able to work with minimal direction.


• Adaptable and innovative.


• Enthusiasm, with energy and drive.


• Gains respect, by example, fairness, integrity & leadership.


• Trustworthy, honest, reliable, caring and sympathetic.


• Proactive strategic thinking with a clear vision.


• Confidential and conscientious.


• Hard-working, reliable and resourceful.


• Willing to work flexible hours as necessary.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £40,000 to £45,000 a year, Dependant on Experience.